Experienced Customer Service Agent - Virtual Assistant Role at blithequark

Join blithequark's Team as a Customer Service Agent and Deliver Exceptional Client Experiences

At blithequark, we're passionate about connecting people to what's important in their lives through friendly, reliable, and low-cost air travel. As a Customer Service Agent, you'll be the face of blithequark, providing top-notch support to our clients at the ticket counter, baggage service office, and gate area. If you're a motivated and customer-focused individual who thrives in a dynamic environment, we want to hear from you!

About blithequark and the Industry

blithequark is a leading player in the private aviation industry, committed to providing an exceptional travel experience to our clients. As a Customer Service Agent, you'll be part of a team that's dedicated to delivering outstanding customer service, ensuring that our clients feel valued and supported throughout their journey. With a strong focus on innovation and employee development, blithequark offers a stimulating work environment that's perfect for individuals who are passionate about delivering exceptional client experiences.

Key Responsibilities

• Provide friendly and courteous support to internal and external clients, maintaining positive relationships and ensuring a seamless travel experience.
• Work collaboratively as part of a team to drive the success of blithequark, handling a range of tasks and responsibilities, including ticket sales, baggage handling, and customer inquiries.
• Operate a computerized retail location system, managing transactions, processing payments, and resolving customer complaints in a timely and professional manner.
• Handle cash, checks, credit cards, and other forms of payment, ensuring accuracy and balancing daily transactions.
• Respond to customer inquiries via phone, email, or in-person, providing information on flight schedules, fares, and other travel-related matters.
• Manage and resolve customer complaints related to flight disruptions, lost or damaged baggage, and other issues, working to find solutions that meet our clients' needs.
• Complete forms and reports as required by blithequark, maintaining accurate records and ensuring compliance with company policies and procedures.
• Perform other duties as assigned by management, demonstrating flexibility and a willingness to adapt to changing circumstances.

Essential Qualifications and Skills

To succeed as a Customer Service Agent at blithequark, you'll need:

• A Bachelor's degree from an accredited institution.
• Excellent communication and interpersonal skills, with the ability to work effectively with people from diverse backgrounds.
• Strong problem-solving and analytical skills, with the ability to think creatively and resolve complex customer issues.
• The ability to work in a fast-paced environment, handling multiple tasks and responsibilities while maintaining a calm and composed demeanor.
• Basic computer skills, including the ability to type accurately and efficiently.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• A commitment to delivering exceptional customer service and ensuring that our clients feel valued and supported.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Previous experience in a customer-facing role, preferably in the aviation or travel industry.
• Knowledge of a second language, which can be an asset in communicating with our diverse client base.
• Familiarity with airline operations, including ticketing, baggage handling, and flight scheduling.

What We Offer

At blithequark, we're committed to supporting the growth and development of our employees. As a Customer Service Agent, you'll enjoy:

• A competitive salary range of $35-$40 per hour.
• Opportunities for career advancement and professional growth, with a clear path for promotion and development.
• A comprehensive benefits package, including a 401(k) matching program, profit-sharing opportunities, and travel perks.
• A dynamic and supportive work environment that encourages innovation and creativity.
• Ongoing training and development opportunities to help you build your skills and expertise.

Work Environment and Company Culture

At blithequark, we're proud of our company culture, which is built on a foundation of respect, empathy, and a commitment to delivering exceptional customer experiences. As a Customer Service Agent, you'll be part of a team that's passionate about providing top-notch support to our clients, while also fostering a positive and inclusive work environment.

Our offices are located in California, and we're committed to creating a workplace that's welcoming and inclusive for employees from diverse backgrounds.

Compensation and Benefits

We're committed to offering a competitive compensation and benefits package that reflects our values and supports the well-being of our employees. As a Customer Service Agent, you'll enjoy a range of benefits, including:

• A competitive hourly rate.
• A comprehensive benefits package, including medical, dental, and vision coverage.
• A 401(k) matching program to help you plan for your future.
• Profit-sharing opportunities to reward your hard work and dedication.
• Travel perks, including the opportunity to fly for free on blithequark flights.

Conclusion

If you're a motivated and customer-focused individual who is passionate about delivering exceptional client experiences, we want to hear from you! As a Customer Service Agent at blithequark, you'll be part of a team that's dedicated to providing top-notch support to our clients, while also fostering a positive and inclusive work environment. Apply now to join our team and start your journey to a rewarding and fulfilling career!

To apply, please submit your application, including your resume and a cover letter, through our online portal. We can't wait to hear from you!