Part-Time Night Shift Support Coordinator - Remote Customer Service Expert for Field Nation's 24/7 Operations

Unlock Your Potential as a Support Coordinator at Field Nation

Field Nation is revolutionizing the service delivery industry by connecting companies with service professionals through its innovative, user-friendly platform. As a pioneer in the gig economy, we're committed to empowering businesses and technicians alike to achieve their full potential. Our mission is built on the foundation of doing great work for those who depend on us, and we're looking for talented individuals to join our team.

About Us

At Field Nation, we're passionate about breaking down barriers to work and enabling the gig economy. Our web-based marketplace solution simplifies the process of connecting, working, and managing business for buyers and sellers of contract services. We're a tech company that's dedicated to changing the way work gets done, and we're seeking collaborators, innovators, and problem solvers to join our journey.

The Role: Support Coordinator - Part Time (Night Shift)

As a Part-Time Support Coordinator at Field Nation, you'll be the superhero our customers need! You'll be the frontline of support, ensuring that every interaction is filled with accuracy and efficiency. Your expertise will be crucial in resolving customer inquiries, clarifying complaints, and delivering solutions that leave a lasting impression.

Key Responsibilities:

• Dive into the world of customer inquiries with finesse, handling phone calls and service cloud interactions with professionalism and poise.
• Be the master of problem resolution, determining root causes and delivering solutions that satisfy our customers' needs.
• Maintain top-notch communication by recording all details, performing internal tasks with ease, and being the go-to expert on all things Field Nation.
• Embody the spirit of Field Nation in every interaction, showcasing our values and commitment to customer satisfaction.
• Work effectively in a fast-paced environment, prioritizing tasks and managing your time with ease.

Essential Qualifications:

• Fluency in the English language, both spoken and written, to ensure seamless communication with our customers.
• Professionalism and poise when handling calls and emails, particularly in high-stakes situations.
• Mastery in diplomacy, bringing separate perspectives together while remaining a neutral third party.
• Attention to detail is not just a trait, but a way of life for you.
• Ability to maintain balance through any storm, with superpowers in time management and prioritization.

Preferred Qualifications:

• Previous experience in customer support or a related field.
• Familiarity with service cloud or similar platforms.
• Experience working in a fast-paced, dynamic environment.

Skills and Competencies:

• Excellent communication and interpersonal skills.
• Problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Adaptability and flexibility in a rapidly changing environment.
• Strong time management and prioritization skills.

Why You'll Love Working at Field Nation

At Field Nation, we're committed to providing our team members with a fulfilling and rewarding experience. Here are just a few reasons why you'll love working with us:

• Competitive Salary Range: BDT 200 Hourly.
• Mobile Bill: Because we love to stay connected.
• Lunch/Dinner Facilities: Fully subsidized, because we believe in well-fed brains.
• Work-Life Balance: Sound work-life balance and a friendly environment.
• Cross-Cultural Teams: Chance to work with cross-cultural teams in the U.S. - expanding your horizons.
• Semi-Annual Reflection Opportunities: Because growth is the name of the game.
• Employee Drop Off: We've got your commute covered.

Work Environment and Company Culture

Our office is located in Uttara, Dhaka, Bangladesh. As a remote part-time Support Coordinator, you'll be working from home, but you'll still be an integral part of our team. We're a friendly and dynamic company that values work-life balance and supports the growth and development of our team members.

Career Growth Opportunities and Learning Benefits

At Field Nation, we're committed to helping our team members grow and develop their skills. As a Support Coordinator, you'll have the opportunity to work with cross-cultural teams, develop your problem-solving skills, and gain experience in a fast-paced, dynamic environment. We'll provide you with the training and support you need to succeed, and we'll encourage you to take ownership of your career growth.

Compensation, Perks, and Benefits

We offer a competitive salary range, mobile bill, lunch/dinner facilities, and other benefits that will support your well-being and career growth. We're committed to providing our team members with a fulfilling and rewarding experience.

Join Our Team!

This is a fantastic opportunity to grow your career with a pioneering company in the gig economy. If you have the skills and passion we're looking for, please submit your application today. We're looking for talented individuals who are committed to delivering exceptional customer service and support. As a Part-Time Support Coordinator at Field Nation, you'll be part of a dynamic team that's changing the way work gets done.

Don't miss this opportunity to unlock your potential and join our team! Apply now and take the first step towards a rewarding and fulfilling career with Field Nation.