Systems Analyst I - Starbucks Technology (Remote U.S.) - Driving Store Technology Excellence through Innovative Solutions

Join the Starbucks Team: Where Technology Meets Purpose

At Starbucks, we're not just about serving coffee; we're about creating a sense of connection and community. As a leader in the coffee industry, we're committed to developing extraordinary leaders who share our passion for service and innovation. If you're driven by purpose and looking for a role that combines technology, problem-solving, and collaboration, we've got an exciting opportunity for you.

We're seeking a highly skilled and motivated Systems Analyst I to join our Starbucks Technology team in a remote capacity across the U.S. As a Systems Analyst I, you'll play a critical role in supporting our technology solutions, focusing on overall store technology health, and driving success through your diverse skillset.

About the Role

As a Systems Analyst I - Global Technology, you'll be responsible for supporting the design and development of technology and process solutions that enable key business capabilities and drive strategic initiatives. You'll work closely with senior analysts, technical resources, and business partners to deliver meaningful technology solutions that improve our store technology operations.

Key Responsibilities

• Analyze store technology operations holistically and create assessments on how to improve technology viability in a store.
• Create and facilitate projects to improve the store technology stack.
• Participate in Agile methodology Scrum teams in the execution of solution delivery projects.
• Gather and document solution requirements, develop business process designs, and support solution design utilizing user-centric design techniques.
• Support application configuration, data conversion, and solution testing efforts.
• Provide 24*7 global support of critical systems, working trouble tickets, and escalating to teammates according to priority and required expertise.
• Develop system proficiency and build subject matter expertise through root cause analysis.
• Coordinate and drive issue resolution within the team and cross-functionally, effectively communicating with end-users to gather information and convey status.
• Create and maintain systems documentation, such as Wiki and Knowledge Base Articles.
• Use query tools to write ad-hoc queries for mass data analysis and operational reports.

Qualifications and Skills

To succeed in this role, you'll need:

Essential Qualifications

• Experience in solution design, system configuration, and testing.
• Strong understanding of Agile methodology and Scrum teams.
• Ability to gather and document solution requirements and develop business process designs.
• Experience with application configuration, data conversion, and solution testing.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.

Preferred Qualifications

• Experience in store technology operations and technology viability assessments.
• Knowledge of user-centric design techniques and business process design.
• Familiarity with query tools and data analysis.
• Experience with system support and trouble ticket management.
• Strong understanding of IT service management and ITIL framework.

What We Offer

As a Starbucks partner, you'll enjoy a comprehensive benefits package, including:

• Medical, dental, vision, and life insurance benefits.
• Short-term and long-term disability benefits.
• Paid parental leave, family expansion reimbursement, and paid vacation.
• Eight paid holidays and two personal days per year.
• Participation in a 401(k) retirement plan with employer match.
• Discounted company stock program (S.I.P.) and Starbucks equity program (Bean Stock).
• 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program.
• Access to backup care and DACA reimbursement.

Career Growth and Development

At Starbucks, we're committed to developing our partners and providing opportunities for growth and advancement. As a Systems Analyst I, you'll have the chance to:

• Develop your skills and expertise in store technology operations and technology solutions.
• Work with senior analysts and technical resources to deliver complex technology projects.
• Participate in Agile methodology Scrum teams and contribute to solution delivery projects.
• Build your knowledge and understanding of business process design and user-centric design techniques.

Our Culture and Work Environment

At Starbucks, we pride ourselves on creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that this enables us to better meet our mission and values while serving customers throughout our global communities.

As a remote partner, you'll enjoy the flexibility of working from home while still being connected to our global team. We're committed to providing the tools and resources you need to succeed in a remote work environment.

Compensation and Benefits

The actual base pay offered to the successful candidate will be based on multiple factors, including job-related knowledge/skills, experience, geographical location, and internal equity. We're committed to providing a competitive salary and benefits package that reflects our values and commitment to our partners.

Join Us

If you're driven by purpose and looking for a role that combines technology, problem-solving, and collaboration, we want to hear from you. Apply today to join our team as a Systems Analyst I - Starbucks Technology (Remote U.S.) and be part of a company that's making a difference in the world.

We're committed to creating a diverse and inclusive workplace and welcome applications from people of all backgrounds and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you need assistance or an accommodation due to a disability, please contact us. We look forward to hearing from you!