Experienced Customer Service Representative - Work From Home in Nevada - Specialty Mail Order Pharmacy at blithequark

Transforming Healthcare through Compassionate Customer Service

At blithequark, we're driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle shapes our commitment to delivering enhanced, human-centric healthcare solutions for a rapidly evolving world. Our brand is anchored in 'heart,' emphasizing that how we deliver our services is just as crucial as what we deliver. We're seeking a dedicated Customer Service Representative to join our team and contribute to our mission.

About Our Specialty Mail Order Pharmacy

Our Specialty Mail Order Pharmacy is at the forefront of providing life-sustaining specialty drug therapy to patients in need. As a key member of our team, you will play a vital role in ensuring that our patients receive the care and support they require. This is an exciting opportunity to be part of a dynamic team that is making a tangible difference in the lives of others.

Job Summary

We're looking for an experienced Customer Service Representative to work from home in Nevada, within 75 miles of our Specialty location at 7251 S Eastern Ave, Las Vegas, NV 89119. As a Pharmacy Service Representative, you will be the primary point of contact for patients receiving specialty drug therapy, providing telephone support and ensuring the smooth processing of new patient medication orders and reorders.

Key Responsibilities

• Coordinate and process new patient medication orders and reorders, verifying and revivifying benefits as necessary.
• Translate and enter new or refill prescriptions into the pharmacy information system, ensuring accuracy and efficiency.
• Communicate and collect copay amounts, obtain authorizations, and work with insurance companies, healthcare providers, and internal teams to resolve and defer orders with accounts receivable or clinical issues.
• Interact with insurance companies, patients, and internal partners to ensure the timely processing of specialty medications and meet financial and clinical expectations.
• Demonstrate compassionate, genuine care for patients and customers, providing exceptional customer service in a fast-paced environment.

Essential Qualifications

To succeed in this role, you will need:

• One year of experience in a customer service role, handling and resolving complex customer needs over the phone.
• One year of work experience with Windows-based applications, including Microsoft Office, internet navigation, and email applications.
• One year of computer keyboarding experience, with strong skills and aptitude.
• A verifiable high school diploma or equivalent.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Healthcare work experience, with familiarity with benefits, insurance, prescriptions, and medical terminology.

What We Offer

At blithequark, we're committed to caring for our colleagues and communities. As a member of our team, you will enjoy:

• A competitive compensation package, with a typical pay range of $17.00 - $28.45 per hour.
• A comprehensive benefits package, including medical, dental, and vision benefits.
• Opportunities to enroll in our 401(k) retirement savings plan and Employee Stock Purchase Plan.
• A fully-paid term life insurance plan, short-term and long-term disability benefits.
• Numerous well-being programs, education assistance, free development courses, and a CVS store discount.
• Discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Training and Schedule

Our training program is designed to equip you with the skills and knowledge you need to succeed in this role. The training duration is 4 weeks, with a schedule of 8:00 AM - 4:30 PM PST. Please note that there will be a PTO blackout during this period. After training, your schedule will be 9:30 AM - 6:00 PM PST.

Career Growth and Development

At blithequark, we're committed to helping our colleagues grow and develop in their careers. As a Customer Service Representative, you will have opportunities to:

• Develop your skills and expertise in a dynamic and supportive environment.
• Take on new challenges and responsibilities, with opportunities for career advancement.
• Participate in ongoing training and development programs, designed to enhance your performance and career prospects.

Our Culture and Values

At blithequark, we're guided by our Heart At Work Behaviors, which emphasize the importance of compassion, empathy, and customer-centricity. We value diversity, inclusivity, and teamwork, and we're committed to creating a work environment that is supportive, engaging, and rewarding.

How to Apply

If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Our application process is straightforward:

1. Apply online.
2. Take our online Virtual Job Tryout (Interview Platform) to learn more about the position and demonstrate your skills and experience.

We look forward to hearing from you and exploring how you can contribute to our mission at blithequark.

Equal Opportunities

blithequark is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from qualified candidates with arrest or conviction records, in accordance with all federal, state, and local laws.

No Application Deadline

This job does not have an application deadline, as we accept applications on an ongoing basis. We encourage you to apply today and take the first step towards joining our team at blithequark.