Experienced Technical Support Analyst – Enterprise Functions and Customer Relationship Management

Introduction to Wells Fargo

Wells Fargo is a leading financial services company with a rich history spanning over 160 years. With approximately $1.9 trillion in assets, we provide a diversified set of banking, investment, and mortgage products and services to our customers. Our company is built on a foundation of integrity, trust, and customer satisfaction, and we are committed to making a positive impact in the communities we serve. At Wells Fargo, we believe in diversity, equity, and inclusion in the workplace, and we welcome applications from all qualified candidates, regardless of their background or circumstances.

About the Role

We are seeking a talented and experienced Technical Support Analyst to join our Enterprise Functions team, providing coverage of Enterprise Finance, Human Resources, Public Affairs, Legal, and Strategy, Digital and Innovation Group portfolios. As a Technical Support Analyst, you will play a critical role in driving customer satisfaction and success by providing technical support and expertise to our internal customers. You will be responsible for a complex portfolio of customers, sharing leadership roles with managers to oversee a portfolio of accounts, identifying opportunities for process improvements, and evaluating the profitability and risk of designated portfolios.

Key Responsibilities

• Provide technical support and expertise to internal customers, resolving technical issues and providing guidance on best practices
• Share leadership roles with managers to oversee a portfolio of accounts, ensuring that customer needs are met and that technical issues are resolved in a timely and efficient manner
• Identify opportunities for process improvements within the portfolio, recommending changes and implementing solutions as needed
• Evaluate the profitability and risk of designated portfolios, verifying compliance and reporting identified issues for resolution
• Present recommendations to resolve technical issues, exercising independent judgment and developing expertise in policies, procedures, and compliance requirements
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals, interacting with internal customers and receiving direction from leaders

Qualifications and Skills

To be successful in this role, you will need to have a strong and diverse skillset in relevant areas, including:

Essential Qualifications

• 6+ months of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Strong understanding of computer networking, including local area networks (LAN), wide area networks (WAN), internet service provision (ISP), internet protocol (IP), local machine and group security policies, firewalls, and web proxy/content filtering
• Advanced understanding of end-user operating systems, including Windows 10 and MacOS
• Advanced understanding of settings in web browsers, including Microsoft Edge, Mozilla Firefox, Google Chrome, and Safari
• Intermediate Microsoft Office skills, including Word, Excel, and Outlook
• Excellent verbal, written, and interpersonal communications skills
• Proven success in problem analysis and resolution, with strong attention to detail and accuracy
• Strong organizational skills, with the ability to multi-task and work in a deadline-driven environment

Preferred Qualifications

• BA/BS degree or higher in Information Technology
• CompTIA A+ certification
• Advanced understanding of smartphones and tablets, including Apple iOS and Android OS, using both native application and web-based functions
• Knowledge and understanding of treasury management industry products and services
• Experience working in a fast-paced, deadline-driven environment

Career Growth and Development

At Wells Fargo, we are committed to the growth and development of our employees. As a Technical Support Analyst, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program to help you get started in your role
• Ongoing training and development opportunities to help you build your skills and knowledge
• Opportunities for career advancement and professional growth
• Recognition and reward programs to recognize your achievements and contributions

Work Environment and Company Culture

At Wells Fargo, we are proud of our company culture, which is built on a foundation of integrity, trust, and customer satisfaction. As a Technical Support Analyst, you will be part of a dynamic and supportive team, with a range of benefits and perks, including:

• Hybrid work model, combining remote work with time in our office
• Competitive salary and benefits package
• Opportunities for career advancement and professional growth
• Recognition and reward programs to recognize your achievements and contributions
• Comprehensive set of benefits, including 401(k) plan, paid time off, parental leave, and health benefits

Compensation and Benefits

As a Technical Support Analyst at Wells Fargo, you can expect a competitive salary and benefits package, including:

• Salary range: $25.43 - $45.24 per hour
• Comprehensive set of benefits, including 401(k) plan, paid time off, parental leave, and health benefits
• Opportunities for career advancement and professional growth
• Recognition and reward programs to recognize your achievements and contributions

Conclusion

If you are a motivated and experienced technical support professional looking for a new challenge, we encourage you to apply for this exciting role. As a Technical Support Analyst at Wells Fargo, you will have the opportunity to work with a dynamic and supportive team, develop your skills and knowledge, and contribute to the success of our customers and our company. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now!