Experienced Customer Service Representative - Remote Opportunity with blithequark

Join blithequark's Client Care Team as a Customer Service Representative

At blithequark, we're passionate about delivering heart-driven support to our members. As a leading organization in the healthcare industry, we're committed to making a positive impact on the lives of those we serve. We're now seeking talented Customer Service Representatives to join our Client Care team, working from the comfort of their own homes. If you're looking for a flexible work arrangement and a chance to grow with a Fortune 4 company, this could be the perfect opportunity for you.

About the Role

As a Customer Service Representative at blithequark, you'll play a vital role in assisting individuals with their pharmacy benefit plans. You'll be the primary point of contact for our members, addressing their inquiries and concerns regarding prescription coverage, drug inclusion, and mail-order solutions. Your expertise and knowledge will empower you to provide personalized support, enhancing the overall healthcare experience for our members.

Key Responsibilities

• Respond to inbound calls from members, addressing questions and concerns about their pharmacy benefit plans.
• Provide clear explanations of prescription coverage, drug inclusion, and mail-order solutions.
• Offer solutions and alternatives to resolve member inquiries and concerns.
• Maintain accurate records and update member information as needed.
• Demonstrate empathy and patience when interacting with members, ensuring a positive and supportive experience.
• Adhere to HIPAA and legislative compliance requirements.
• Participate in ongoing training and development to stay up-to-date on industry trends and company policies.

Essential Qualifications

To succeed in this role, you'll need:

• 1+ year of experience in a customer-facing environment, such as a call center, retail, or hospitality industry.
• Proficiency in Windows-based applications.
• High School Diploma or equivalent.

Preferred Qualifications

While not required, the following qualifications can give you a competitive edge:

• Associate's degree or equivalent experience.
• Excellent issue-resolution skills, with the ability to resolve complex issues in a positive and helpful manner.
• Strong communication and interpersonal skills, with the ability to connect with members in a patient and supportive way.
• Reliability and consistency in adhering to scheduling principles.
• Ability to demonstrate patience and empathy when interacting with members.

What We Offer

At blithequark, we're committed to supporting the well-being and growth of our employees. As a Customer Service Representative, you can expect:

• A competitive hourly rate of $25-$35.
• Flexible work arrangements, including the option to work from home.
• A comprehensive training program, including local training and ongoing development opportunities.
• Opportunities for career growth and advancement within the company.
• A dynamic and supportive work environment that prioritizes employee well-being.

Work Environment and Company Culture

At blithequark, we prioritize creating a positive and inclusive work environment. Our company culture is built on a foundation of empathy, respect, and teamwork. As a remote worker, you'll be part of a distributed team that values flexibility and work-life balance. We're committed to providing the tools and resources you need to succeed in your role, while also fostering a sense of community and connection among our employees.

Career Growth Opportunities

As a Customer Service Representative at blithequark, you'll have opportunities to grow and develop within the company. Our Career Planning guide provides a clear pathway for advancement, with opportunities to progress from REP I to REP II and III. We're committed to supporting your long-term career goals and providing the training and development opportunities you need to succeed.

Compensation and Benefits

We offer a comprehensive compensation and benefits package that reflects our commitment to supporting the well-being of our employees. While specific details may vary, our package includes a competitive hourly rate, flexible work arrangements, and opportunities for career growth and advancement.

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a flexible work arrangement, we encourage you to apply for this exciting opportunity. Our application process is straightforward and consists of two simple steps:

• Apply online.
• Complete our online Virtual Work Tryout (Interview Stage) to learn more about the position and demonstrate your skills.

We can't wait to hear from you and explore how you can contribute to the blithequark team!

Join blithequark today and start making a difference in the lives of our members!