Experienced Customer Service Advocate II - Delivering Exceptional Service to Providers and Members at blithequark

Join the blithequark Family: Where Community Roots Meet Innovative Future

For over seven decades, blithequark has been a steadfast presence in the national landscape, with deep roots in the local community. Our commitment to delivering outstanding service to our customers has remained unwavering, even as business and political climates have evolved. We're proud to be a leader in our industry, boasting an A.M. Best rating of A+ (Superior) and a reputation for excellence in administering government contracts and operating sophisticated data processing centers.

At blithequark, we're dedicated to fostering a diverse and inclusive environment that allows our team members to thrive. Our family of subsidiary companies enables us to build on a variety of business strengths, and we're passionate about making a positive impact in the communities we serve.

About the Role: Customer Service Advocate II

We're seeking an experienced Customer Service Advocate II to join our team at blithequark. As a key member of our customer service and claims staff, you'll be responsible for handling customer inquiries from providers and members with promptness, accuracy, and courtesy. This is a fantastic opportunity to make a meaningful contribution to our organization and advance your career in a dynamic and supportive environment.

Key Responsibilities:

• Provides prompt, accurate, thorough, and courteous responses to all customer inquiries, often requiring deviation from standard screens, scripts, and procedures.
• Performs research as needed to resolve inquiries, ensuring effective customer relations and accurate documentation.
• Initiates or processes adjustments, coordinates with other departments to resolve problems, and responds to priority inquiries and special projects as required by management.
• Provides feedback to management regarding customer problems, questions, and needs, maintaining accurate records on complaints and making recommendations for changes.
• Maintains basic knowledge of quality work instructions and company policies, assisting with process improvements and maintaining departmental productivity, quality, and timeliness standards.
• Assists with the training of new employees and cross-training of coworkers, promoting a culture of knowledge sharing and collaboration.

Essential Qualifications:

• High School Diploma or equivalent required; Associate Degree preferred.
• 1 year of claims processing or customer service experience required; Bachelor's Degree in lieu of work experience.
• Excellent verbal and written communication skills, with proficient spelling, punctuation, and grammar.
• Strong human relations and organizational skills, with the ability to handle high-stress situations and maintain good judgment.
• Ability to handle confidential or sensitive information with discretion and learn and operate multiple computer systems effectively and efficiently.

Preferred Qualifications:

• 3 years of customer service or call center experience.
• Knowledge of word processing, spreadsheet, and database software.
• Leadership skills, adaptability, and patience.

What We Offer:

At blithequark, we're committed to providing a comprehensive benefits package that supports the well-being and career growth of our team members. Our benefits include:

• Competitive compensation: $11.63/hour - $15.50/hour.
• Medical, Dental, Vision, and 401K plans (provided minimum eligibility hours are met).
• Opportunities for career advancement and professional growth.
• A dynamic and supportive work environment that fosters collaboration and knowledge sharing.
• Flexible work arrangements, including the option to work from home upon becoming a permanent employee.

Our Culture and Values:

At blithequark, we're proud of our strong company culture and values that prioritize customer satisfaction, teamwork, and community involvement. We're a diverse and inclusive organization that welcomes individuals from all backgrounds and perspectives. Our veterans and service members are an integral part of our team, and we proudly support their continued service in the National Guard or Reserves.

Why Join blithequark?

If you're a dedicated and passionate customer service professional looking to make a meaningful contribution to a dynamic organization, we invite you to join our team at blithequark. With our commitment to delivering exceptional service, fostering a supportive work environment, and promoting career growth, we're confident that you'll thrive in this role.

Apply now to become a part of our blithequark family and start your journey towards a rewarding and challenging career!