Experienced Transactional Communications Consultant – Customer Experience and Digital Marketing Expert

Introduction to Verizon and the Role

Verizon, one of the world's leading providers of technology and communications services, is transforming the way we connect around the globe. As a human network that reaches across the globe, we work behind the scenes, anticipating, leading, and believing that listening is where learning begins. In crisis and in celebration, we come together, lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose and powered by persistence, explore a career with us, where you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

About the Transactional Communications Consultant Role

Transactional Communications are a critical part of the customer experience at Verizon, providing confirmations, delivering information about products and services, and serving as a guide for the customer throughout their lifetime at Verizon. These communications lower call volumes, drive revenue, improve the customer experience, and increase loyalty. Working in transactional communications is one of the best ways to get exposure to many parts of the business and understand the inner workings of Verizon.

Key Responsibilities

• Delivering best-in-class post-transaction or event-driven communications experiences, managing many communications end-to-end, or playing an assisting role with more complex communications.
• Helping translate business stakeholder requirements into a clear and concise communications strategy.
• Writing and/or editing requirements documentation that precisely describes communication copy, design, and technical requirements.
• Working with project management to shepherd requirements through development, acting as the first point-of-contact to address any issues.
• Assisting with QA, defect resolution, and research requests.

Essential Qualifications

To be successful in this role, you'll need to have:

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant work experience.
• Ability to manage multiple simultaneous projects under tight timelines, with extreme attention to detail.
• Marketing experience with a customer experience focus.
• Competent copywriting and/or editing ability.
• Experience with (or comfort level with learning) the technical aspects of 1:1 communications, such as dynamic data, triggering, and orchestration systems.
• Experience with project management and related tools (e.g., JIRA).

Preferred Qualifications

Even better if you have:

• Bachelor's degree in Marketing or Business.
• Excellent communication and presentation skills.
• Expertise in customer communications architecture and processes.
• Experience with commercial marketing tools (Adobe Campaign, Adobe Experience Manager, Responsys, and/or Salesforce).
• Experience building CRM communications programs with multiple data sources.
• Experience managing external partners and agencies.
• Digital Marketing experience.
• Experience with commercial marketing software and/or tools.
• Knowledge of agile development process.

Skills and Competencies

To excel in this role, you'll need to possess:

• Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions.
• Ability to work in a fast-paced environment, with a high degree of flexibility and adaptability.
• Strong attention to detail, with a focus on delivering high-quality results.

Career Growth Opportunities and Learning Benefits

At Verizon, we're committed to helping our employees grow and develop in their careers. As a Transactional Communications Consultant, you'll have access to:

• Professional development opportunities, including training and certification programs.
• Mentorship and coaching from experienced professionals in the field.
• Opportunities to work on high-visibility projects and collaborate with cross-functional teams.
• A culture that encourages innovation, creativity, and experimentation.

Work Environment and Company Culture

At Verizon, we're proud of our diverse and inclusive culture, where everyone feels valued, connected, and empowered to reach their potential and contribute their best. We offer:

• A collaborative and dynamic work environment, with a focus on teamwork and camaraderie.
• A culture that celebrates diversity, equity, and inclusion, with a commitment to creating a workplace where everyone feels welcome and included.
• Flexible work arrangements, including remote work options and flexible hours.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• Health insurance, with options for medical, dental, and vision coverage.
• Retirement savings, with a 401(k) matching program.
• Paid time off, including vacation days, sick leave, and holidays.
• Flexible work arrangements, including remote work options and flexible hours.
• Professional development opportunities, including training and certification programs.

Conclusion

If you're a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the Transactional Communications Consultant position at Verizon. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this is an exciting opportunity to join a dynamic and innovative team. Don't miss out on the chance to make a difference and live the #NetworkLife – apply now!