Experienced Remote Call Center Customer Service Representative – Delivering Compassionate Support and Empowering Individuals through Exceptional Service

Introduction to blithequark

At blithequark, we are dedicated to making a positive impact on people's lives by providing critical information and support to those affected by certain medications, medical products, consumer products, and toxins. Since our inception, we have been driven by a mission to educate and help Americans navigate the complexities of potential harmful side effects, offering hope and guidance to those who have suffered or lost loved ones due to negligence. Our team is passionate about delivering exceptional customer service, and we are now seeking an experienced Remote Call Center Customer Service Representative to join our dynamic team.

Job Overview

As a Remote Call Center Customer Service Representative at blithequark, you will play a vital role in connecting with individuals who have expressed interest in our services, assessing their eligibility for potential compensation, and providing empathetic support throughout their journey. This is a unique opportunity to make a meaningful difference in people's lives while working in a fast-paced, performance-driven environment. Our competitive compensation package, which includes a salary range starting at $17.31/hour, commissions, and bonuses, offers a total compensation of up to $33.00+/hour ($70,000+), reflecting our commitment to rewarding outstanding performance.

Key Responsibilities

• Connect with individuals who have filled out a form to assess their eligibility for potential compensation, utilizing an automated dialer to manage a high volume of connections (approximately 40-50 callers per day)
• Multitask efficiently, listening to callers, answering questions, and viewing multiple windows to ensure seamless interactions
• Achieve or exceed monthly Key Performance Indicators (KPIs) to drive retention, upsell, and cross-sell rates, contributing to the team's overall success
• Utilize phone software (VICI) and our Proprietary Customer Relationship Database (CRM) accurately, following scripts and guidelines to ensure consistency and quality in customer interactions
• Participate in training and learning opportunities to expand your knowledge and skills, staying up-to-date with industry developments and best practices
• Adhere to all company policies and procedures, maintaining the highest standards of professionalism and integrity in your work
• Assist with other projects as needed, demonstrating your flexibility and willingness to contribute to the team's objectives
• Troubleshoot and problem-solve basic IT issues, ensuring minimal disruptions to your work and maintaining productivity

Ideal Candidate Profile

To excel in this role, you should possess excellent verbal and written communication skills, allowing you to connect with customers effectively and provide empathetic support. Strong interpersonal and customer service skills are essential, as you will be working with individuals who may be experiencing challenging situations. You should be competitive, motivated, and results-driven, with a strong background in call-center environments and sales-focused roles. A minimum of 2+ years of phone sales/customer service experience is required, and you should be comfortable working in a fast-paced, performance-driven environment.

Requirements and Technical Specifications

To be considered for this position, you must reside in the State of Florida or New Jersey and have a quiet, distraction-free space to work. You will need a reliable, hardwired Desktop or Laptop PC (no Mac or Chromebook) with the following specifications: 8GB of RAM, 20 GB of free storage, and a 1.2 GHz or faster CPU. High-speed internet with a minimum upload speed of 100MBps is required, and you should have a reliable noise-cancellation headset that is wired via USB (e.g., gaming headset with mic/Logitech G432). You should be able to work 40+ hours per week, including the ability to manage appointments and other responsibilities during earned vacation days or outside business hours.

Benefits and Compensation

At blithequark, we offer a comprehensive benefits package, including health insurance, vision, and dental coverage, as well as paid holidays and paid time off (PTO). You will be eligible for overtime outside of the training period, and our competitive compensation package reflects our commitment to rewarding outstanding performance. With a salary range starting at $17.31/hour and total compensation of up to $33.00+/hour ($70,000+), this is an exceptional opportunity to advance your career while making a meaningful difference in people's lives.

Hours of Operation and Training Schedule

Our full-time schedule consists of 40 hours per week, with the following hours: Monday-Thursday 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern, and Friday 8:30 AM to 4:30 PM Eastern. The training schedule will be Monday-Thursday 9:00 AM - 5:00 PM Eastern and Friday 8:30 AM to 4:30 PM Eastern. You should be available to work these hours and commit to the full training period of 90 days.

Conclusion and Call to Action

If you are a motivated, results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity at blithequark. As a Remote Call Center Customer Service Representative, you will play a vital role in making a positive impact on people's lives, and we offer a competitive compensation package, comprehensive benefits, and opportunities for growth and development. Don't miss this chance to join our dynamic team and advance your career in a fast-paced, performance-driven environment. Apply now and take the first step towards a rewarding and challenging career at blithequark.

Apply today and become part of a team that is dedicated to making a difference in people's lives!