Customer Service Data Representative - Remote in Durham, NC - $18/hr - Immediate Start - Dynamic Team Environment

Join Our Team: Customer Service Data Representative

Greene Resources, a part of Array Corporation, is seeking a highly skilled and motivated Customer Service Data Representative to join our growing team! As a leader in technology-enabled workforce solutions, we are committed to revolutionizing how labor is bought, sold, and delivered. Our mission is to enable universal access to the American Dream, and we believe that our employees are the key to achieving this goal.

About Us

Greene Resources is a dynamic and innovative company that offers a range of services, including workforce solutions, education, and professional mentoring. We pride ourselves on our commitment to excellence, integrity, and customer satisfaction. Our team is made up of talented and dedicated professionals who are passionate about delivering exceptional results and making a positive impact.

Job Summary

We are looking for a Customer Service Data Representative to work remotely in Durham, NC. As a Customer Service Data Representative, you will play a critical role in collecting research data via phone, engaging with participants, and maintaining high-quality standards. If you have excellent communication skills, a strong attention to detail, and the ability to work independently, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Using internet databases and research systems to locate and identify points of contact for program participants
• Data entry of case information into a case management system
• Engage and respond to participants by following a scripted questionnaire to collect research data via phone
• Communicate the goals of the survey to participants and explain why their participation is valuable; encourage participation from those who have previously chosen not to participate
• Attend all mandatory training sessions related to survey data collection
• Maintain quality standards for data collection

Requirements:

To be successful in this role, you will need to meet the following requirements:

• 1-2 years of customer service experience or an equivalent combination of related education, training, and experience
• High school diploma or GED
• Quiet, disruption-free workspace to preserve sound quality, protecting confidential information
• High-speed internet connection with a minimum of 25 Mbps download speed and 3 Mbps upload speed
• Access to personal email and phone (either landline or cell)
• Ability to engage and persuade stakeholders successfully
• Excellent computer skills and experience maneuvering between multiple programs/systems
• Ability to interact comfortably and professionally with a variety of people
• Comfortable being on camera for meetings, training, and/or one-on-one meetings
• Excellent interpersonal, problem-solving, and critical-thinking skills
• Strong attention to detail
• Effective time management and ability to work independently as required

Preferred Qualifications:

While not required, the following qualifications are preferred:

• Previous experience in data collection or a related field
• Familiarity with case management systems and data entry software
• Experience working in a remote environment

What We Offer:

At Greene Resources, we offer a range of benefits and opportunities to support your career growth and well-being. These include:

• Competitive salary of $18/hour
• Full-time, contract position with immediate start
• Flexible scheduling available between 9:00 a.m. to 11:00 p.m.
• Professional Mentoring & Education Program to help you grow and develop in your career
• Opportunities for career advancement and professional growth
• Collaborative and dynamic team environment
• Recognition and rewards for outstanding performance

Work Environment and Culture:

At Greene Resources, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of excellence, integrity, and respect, and we strive to create a workplace that is engaging, challenging, and rewarding. Our team is made up of diverse and talented individuals who share a passion for delivering exceptional results and making a positive impact.

How to Apply:

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, and we will be in touch to discuss your qualifications further.

Equal Employment Opportunity:

Greene Resources is an Equal Employment Opportunity and Affirmative Action employer. We are committed to diversity and inclusion, and we welcome applications from qualified candidates of all backgrounds.

Don't miss this opportunity to join our team and take the next step in your career. Apply now and become a part of our dynamic and growing team!