Experienced Provider Customer Service Call and Chat Representative for National Remote Healthcare Services Team

Introduction to blithequark

Imagine being part of a dynamic team that makes a real difference in the lives of healthcare professionals and patients alike. At blithequark, we are passionate about delivering exceptional customer service and support to our provider network. As a leader in the healthcare services industry, we are committed to fostering a culture of health equity, inclusivity, and excellence. Our mission is to provide innovative solutions that improve healthcare outcomes, and we are seeking a talented and compassionate Provider Customer Service Call and Chat Representative to join our national remote team.

Why Join blithequark?

By choosing to work with blithequark, you will become part of a supportive and inclusive community that values your contributions and invests in your growth. We offer a comprehensive range of benefits, including:

• A competitive salary of up to $32.55 per hour
• A comprehensive benefits package, featuring 401k contribution and equity stock purchase opportunities
• Opportunities for career advancement and professional development, because we believe in nurturing your talents and ambitions
• The flexibility to work remotely from anywhere within the U.S., allowing you to maintain a healthy work-life balance
• 14 weeks of paid training to ensure your success in the role and provide you with the tools and knowledge you need to excel
• A supportive and inclusive company culture that prioritizes health equity and your well-being

Job Responsibilities

As a Provider Customer Service Call and Chat Representative at blithequark, you will play a vital role in serving as the advocate for our providers. Your key responsibilities will include:

• Demonstrating accountability and ownership to resolve issues and address the needs of healthcare professionals via phone and chat
• Providing support and guidance on benefits, eligibility, billing, and clinical authorizations, ensuring that our providers have the information they need to deliver exceptional patient care
• Researching and resolving complex prior authorization and claim issues to prevent repeat calls and provider dissatisfaction, leveraging your problem-solving skills to drive positive outcomes
• Collaborating with internal partners to ensure timely communication and resolution of provider issues, fostering a spirit of teamwork and cooperation
• Navigating multiple systems efficiently to extract necessary information for issue resolution, utilizing your technical skills to drive results

Qualifications and Requirements

To be successful in this role, you will need to possess the following essential qualifications:

• A High School Diploma/GED or equivalent work experience, demonstrating your foundation in education and your ability to learn and grow
• Must be 18 years of age or older, as we are committed to providing a professional and respectful work environment
• 1+ years of customer service experience, with strong problem-solving skills and a passion for delivering exceptional support
• Proficiency in computer and Windows PC applications, with the ability to learn new systems and adapt to our technology infrastructure
• Ability to type at a speed of 35-40+ WPM with 90% accuracy, ensuring that you can efficiently and effectively communicate with our providers

Preferred Qualifications

While not required, the following preferred qualifications will make you a standout candidate for this role:

• Prior healthcare experience and familiarity with healthcare terminology, enabling you to hit the ground running and provide informed support to our providers
• Experience in a call center or customer service environment using phones and computers as primary tools, demonstrating your ability to thrive in a fast-paced and dynamic setting

Skills and Competencies

To excel as a Provider Customer Service Call and Chat Representative at blithequark, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills, with the ability to build rapport with our providers and internal stakeholders
• Excellent problem-solving and analytical skills, enabling you to resolve complex issues and drive positive outcomes
• Ability to work in a fast-paced environment, prioritizing multiple tasks and managing competing demands
• Strong technical skills, with proficiency in computer and Windows PC applications
• Ability to maintain confidentiality and handle sensitive information with discretion and professionalism

Career Growth and Development

At blithequark, we are committed to investing in the growth and development of our team members. As a Provider Customer Service Call and Chat Representative, you will have access to:

• Ongoing training and professional development opportunities, enabling you to enhance your skills and knowledge
• Career advancement opportunities, as we believe in promoting from within and nurturing your talents and ambitions
• A supportive and inclusive company culture that prioritizes your well-being and provides a platform for you to thrive

Work Environment and Company Culture

At blithequark, we pride ourselves on fostering a supportive and inclusive company culture that values diversity, equity, and inclusion. Our national remote team is built on the principles of:

• Health equity, as we strive to make a positive impact on the lives of our patients and providers
• Inclusivity, as we believe that everyone deserves to feel valued, respected, and empowered
• Excellence, as we strive to deliver exceptional customer service and support to our provider network

Compensation, Perks, and Benefits

As a Provider Customer Service Call and Chat Representative at blithequark, you will be eligible for a comprehensive range of compensation, perks, and benefits, including:

• A competitive salary and benefits package, featuring 401k contribution and equity stock purchase opportunities
• Flexible working arrangements, including the ability to work remotely from anywhere within the U.S.
• Ongoing training and professional development opportunities, enabling you to enhance your skills and knowledge
• A supportive and inclusive company culture that prioritizes your well-being and provides a platform for you to thrive

Conclusion

If you are a compassionate and driven individual who is passionate about delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity to join our national remote team as a Provider Customer Service Call and Chat Representative. At blithequark, we are committed to fostering a culture of health equity, inclusivity, and excellence, and we believe that you will thrive in our dynamic and supportive environment. Apply now to take the first step towards an exciting and rewarding career with blithequark!