Account Coordinator - CVS Media Exchange (CMX) - Client Relationship Management and Digital Media Campaign Execution

Join the CVS Health Team: Account Coordinator - CVS Media Exchange (CMX)

CVS Health is a leading healthcare company that is dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we are committed to making healthcare more personal, convenient, and affordable. As a part of our CVS Media Exchange (CMX) team, you will play a critical role in driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies.

About CVS Media Exchange (CMX)

CVS Media Exchange (CMX) is a cutting-edge advertising platform that leverages CVS's in-store and online data to provide measurable results for our clients. Our full-funnel ad solutions help businesses build brand awareness, engage with CVS consumers, and convert CVS consumers to shoppers. With a range of flexible pricing and buying models, including self-service, we offer a unique opportunity for advertisers to reach their target audience.

Job Summary

We are seeking an experienced Account Coordinator to join our CVS Media Exchange (CMX) team. As an Account Coordinator, you will be responsible for collaborating with internal partner teams to build successful digital media campaigns aligned to client KPIs for new business and assigned clients. You will provide the highest level of support from pre to post-sale activities for newly activated client partnerships and coordinate pre and post-sale activities for all Self-serve and PMP accounts aligned to their vertical.

Key Responsibilities:

• Collaborate with internal partner teams to build successful digital media campaigns aligned to client KPIs for new business and assigned clients.
• Act as daily point of contact for client post-sale questions and updates.
• Review and execute IOs and SKU mapping for campaign greenlight.
• QA billing terms and facilitate IO signatures.
• Coordinate launch assets and creative files with internal partners.
• Facilitate the end-to-end creative process between the advertiser and CMX's creative team.
• Provide campaign launch confirmations and screenshot.
• Partner closely with cross-functional teams on campaign activation, trafficking, and optimizations.
• Lead meeting cadences with clients to communicate key campaign performance metrics, insights, optimization recommendations, and upsell opportunities.
• Support monthly campaign billing, ensuring accuracy and delivery.
• Coordinate with internal teams to develop end of campaign reporting and presentations for clients.
• Establish reporting dashboard for all client campaigns and QA reporting metrics after launch.
• Assist with creation of sales materials as needed.
• Manage and develop strong, collaborative relationships with partners across the organization and lead cross-functional teams including Media Strategy, Optimization, AdOps, Creative, and Billing to ensure consistent communication and execution of client strategy.

Requirements

Essential Qualifications:

• 2+ years of previous work experience in Sales, Retail Marketing, Account Management, Media, or a related field.
• 2+ years of experience using Microsoft Office tools.
• 1+ year of proven experience managing client relationships and effectively problem-solving.
• Bachelor's degree or equivalent (HS Diploma + 4 years of relevant experience) required.

Preferred Qualifications:

• Effective multi-tasking skills with proven ability to support multiple campaigns/initiatives for multiple stakeholders.
• Team player mentality and ability to work well with cross-functional partners in a fast-changing environment.
• Analytical thinker: digest data and make recommendations.
• Organized: ability to prioritize and deliver timely work; best-in-class project management skills.
• Proficiency in Office Suite, PowerPoint, and Salesforce.
• Flexible: dynamic, hard-working, and able to pivot direction quickly to keep up with business demands.
• Strong familiarity with digital environment: eRetail, eCommerce, or experience in a retail media network is a plus.

What We Offer

Compensation and Benefits:

We offer a competitive salary, with a typical pay range for this role being $46,988.00 - $122,400.00. In addition to your base salary, you will be eligible for a CVS Health bonus, commission, or short-term incentive program. Our comprehensive benefits package includes:

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Fully-paid term life insurance plan.
• Short-term and long-term disability benefits.
• Paid Time Off (PTO) or vacation pay.
• Paid holidays throughout the calendar year.

Career Growth Opportunities:

At CVS Health, we are committed to the growth and development of our employees. We offer:

• Free development courses.
• Education assistance.
• Opportunities for career advancement.

Work Environment and Culture:

Our company culture is built on our core values of integrity, respect, and accountability. We strive to create a work environment that is inclusive, diverse, and supportive. Our employees are self-disciplined, hard-working, curious, trustworthy, humble, and truthful. We offer a hybrid work model with 3 onsite days/week at one of our corporate offices.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting role. Please submit your application, including your resume and cover letter, to be considered for this opportunity.

Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now!