Account Manager - Customer Experience Expert - Finance Industry - Remote & Hybrid Work Arrangement - Competitive Salary & Benefits

Join the Sunrise Acceptance Team as an Account Manager: Where Customer Experience Meets Career Growth

Be part of a supportive and forward-thinking team at Sunrise Acceptance, an affiliate of the Easy Auto Group! We're seeking an energetic and results-driven Account Manager to join our Finance company in Cleveland, TN. As an Account Manager, you will play a crucial role in providing an outstanding customer experience, building relationships with customers in your portfolio, and driving success in a fast-paced environment.

About Sunrise Acceptance

At Sunrise Acceptance, we're committed to delivering exceptional customer service and fostering a team-based culture. Our organization is built on the Golden Rule values, focusing on treating customers and co-workers with respect and integrity. We're a family-owned business with a strong track record of promoting from within, offering opportunities for career growth and development.

Job Summary

As an Account Manager, you will be responsible for managing your customer portfolios by making outbound phone calls to set up mutually agreeable payment arrangements. You'll work in a team setting at our beautiful Sunrise Acceptance Main Office, collaborating with colleagues to achieve shared goals. This role requires a professional demeanor, excellent communication skills, and a strong customer service background.

Key Responsibilities:

• Manage customer portfolios by making outbound phone calls to set up payment arrangements


• Provide exceptional customer service, responding to customer inquiries and resolving issues


• Build relationships with customers, understanding their needs and preferences


• Work collaboratively with colleagues to achieve team goals and objectives


• Maintain accurate records and reports, ensuring compliance with regulatory requirements


• Continuously develop and improve skills and knowledge to stay up-to-date with industry trends and best practices

Essential Qualifications:

• High school diploma or equivalent required; degree in a related field preferred


• Experience in collections or finance is helpful, but not required


• Bilingual Spanish/English speaking; ability to communicate effectively with customers and colleagues


• Strong customer service background and a great attitude


• Ability to multi-task in a fast-paced environment, with a commitment to doing the right things and serving customers


• Basic math calculations and good computer skills; ability to learn and use new software applications


• Willingness to learn and promote a team environment


• Ability to work a five-day workweek

Preferred Qualifications:

• Previous experience in a call center or customer service environment


• Knowledge of finance and collections industry trends and regulations


• Experience with CRM software and other customer service tools

What We Offer:

At Sunrise Acceptance, we're committed to providing a competitive compensation package and benefits that support your well-being and career growth. Here are just a few of the perks and benefits you can expect:

• Competitive Salary: Starting with training pay between $18-$21/hour; Account Managers typically average $50,000-$55,000, while top performers earn over $60,000 per year (includes base pay plus commission)


• Comprehensive Benefits: Medical insurance with company contribution; dental, vision, and short-term disability insurance available


• 401(k) Plan: Generous company match (up to 4%) and immediate vesting


• Company-Paid Life Insurance: Providing financial security for you and your loved ones


• Paid Time Off: Six paid holidays each year, as well as close to two weeks of paid time off within a year


• Flexible Work Arrangement: Hybrid remote work arrangement, allowing for work-life balance and flexibility

Career Growth Opportunities:

At Sunrise Acceptance, we're committed to promoting from within and providing opportunities for career growth and development. Our Account Managers have the opportunity to advance to leadership roles, develop new skills, and take on new challenges.

Company Culture:

Our company culture is built on the Golden Rule values, focusing on treating customers and co-workers with respect and integrity. We're a family-owned business with a strong team-based culture, providing a supportive and collaborative work environment.

Why Join Our Team?

If you're a motivated and results-driven individual with a passion for customer service, we want to hear from you! Here are just a few reasons why you should consider joining our team:

• Competitive Compensation: We offer a competitive salary and benefits package that supports your well-being and career growth


• Career Growth Opportunities: We provide opportunities for career advancement, skill development, and leadership growth


• Flexible Work Arrangement: Our hybrid remote work arrangement allows for work-life balance and flexibility


• Supportive Team Environment: Our team-based culture provides a collaborative and supportive work environment

How to Apply:

If you're excited about joining our team as an Account Manager, we encourage you to apply today! Visit our website at https://www.easyautoonline.com/119 to learn more about our company culture, benefits, and career opportunities. Don't miss out on this opportunity to join our team and start building your career with Sunrise Acceptance!

We're an Equal Opportunity Employer (EOE) and a Drug-Free Workplace. Apply today and take the first step towards a rewarding career with Sunrise Acceptance!

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