Account Moderator - Donorbox - Remote - $15,000 - $15,000 per year - Immediate Start
Join the Donorbox Team: Be Part of a Mission-Driven Organization Revolutionizing Fundraising and Nonprofit Management
Donorbox is a pioneering fundraising platform and donor management system dedicated to empowering nonprofit organizations worldwide. Our mission is to accelerate positive change by helping nonprofits maximize their fundraising potential and effectively manage their supporter base. Since our inception in 2014, we have enabled over 80,000 global organizations to raise more than $2 billion in donations. Our company is proud to be profitable, bootstrapped, and fully distributed, with a diverse team of 120 individuals across 16 states and 23 countries.
Achievements and Recognition
In 2023, Donorbox was recognized as a Leader in Nonprofit by GetApp and awarded for Best Functionality & Features in Fundraising. These accolades reflect our commitment to excellence and our passion for creating a product that makes a meaningful difference in the lives of nonprofits and their supporters.
The Role: Account Moderator
As an Account Moderator at Donorbox, you will play a vital role in safeguarding the integrity of our platform. Your responsibilities will include reviewing accounts, screening customer campaigns, and investigating reported activities to ensure compliance with our Terms of Use and Acceptable Usage Policy. We are seeking a detail-oriented, resourceful, and critically thinking individual with excellent communication skills to join our team.
Key Responsibilities:
- Account Reviews: Conduct thorough reviews of new signups and existing customer accounts to ensure compliance with our policies.
- Campaign Screening: Screen customer campaigns for suspicious activity or red flags that may indicate potential misuse of our platform.
- Investigations: Investigate reported campaigns and potential contraventions of our policies, including research into customer websites, social media, and current social climates.
- Pattern Identification: Identify patterns of behavior by bad actors to keep our security protocols updated and effective.
- Free Speech and Policy Adherence: Uphold the principles of free speech while adhering to the guidelines outlined in the Donorbox Acceptable Usage Policy.
Qualifications and Experience
To succeed as an Account Moderator at Donorbox, you will need:
- 1-3 Years of Experience: Previous experience in account moderation or a related field.
- Excellent Communication Skills: Strong written and verbal communication skills in English.
- Research and Investigative Skills: Ability to conduct thorough research and investigations with attention to detail.
- Analytical Skills: Ability to analyze extensive written content and footage to identify potentially problematic content.
- Reporting and Decision-Making: Ability to create comprehensive reports of findings and make informed decisions.
- Adaptability: Willingness to adapt to changing policies, guidelines, and industry trends.
What We Offer
At Donorbox, we are committed to creating a work environment that is supportive, inclusive, and rewarding. Here are some of the benefits and perks we offer:
Work Environment:
- Fully Remote: Work from the comfort of your home, based in any country.
- Flexible Schedule: Must be available to work a 9-hour shift (including 1-hour lunch) from 12PM to 11PM GMT.
Compensation and Benefits:
- Competitive Salary: $15,000 USD per annum.
- Employee Equity Plan: Eligibility for our employee equity plan (stock options).
- Home Office Reimbursement: Reimbursement package for home office expenses, up to $1.5k.
- Health Insurance: Health insurance premium reimbursements, up to 75% for you and your family.
- Time Off Policy: Generous time off policy of 21 days (birthday included), 8 holidays of your choice, and 2 paid volunteer days.
- Wellness Program: Wellness program with fitness and mindfulness classes.
Career Growth and Learning Opportunities
At Donorbox, we are committed to the growth and development of our team members. As an Account Moderator, you will have opportunities to:
- Develop Your Skills: Enhance your research, investigative, and analytical skills.
- Advance Your Career: Take on new challenges and responsibilities as you grow in your role.
- Contribute to Our Mission: Make a meaningful impact on the nonprofit sector and contribute to our mission.
Company Culture
Our company culture is built on the principles of inclusivity, diversity, and mutual respect. We value:
- Diversity and Inclusion: We celebrate our diverse team and strive to create an inclusive work environment.
- Open Communication: We encourage open and transparent communication across all levels of our organization.
- Collaboration: We believe in the power of teamwork and collaboration to achieve our goals.
The Application Process
If you are passionate about our mission and believe you have what it takes to excel as an Account Moderator at Donorbox, we encourage you to apply. Our application process consists of:
- Step 1: Apply and Complete Our Assignment.
- Step 2: Prescreen Call with Talent Acquisition Associate.
- Step 3: Interview with Hiring Manager.
Conclusion
We are excited to welcome a new team member to our Account Moderation team. If you are a motivated and detail-oriented individual who shares our passion for creating positive change, we encourage you to apply for this exciting opportunity. Join our team and be part of a mission-driven organization that is revolutionizing fundraising and nonprofit management.
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