Experienced Sales and Customer Service Representative – Delivering Exceptional Support and Driving Business Growth at blithequark

Introduction to blithequark

At blithequark, we are dedicated to providing top-notch support to our customers, partners, and internal teams. As a leader in our industry, we strive to deliver exceptional service, build strong relationships, and drive business growth. Our mission is to protect the dreams of our customers and employees, and we are committed to making a positive impact in the lives of those we serve. If you are passionate about delivering outstanding customer experiences and driving business results, we encourage you to join our team as a Sales and Customer Service Representative.

Job Overview

In this dynamic role, you will provide support to customers, internal and external partners, and advisors, ensuring that their needs are met and exceeded. You will develop and maintain the knowledge necessary to provide expected support, understand and maintain measurements, and live our values. As a key member of our team, you will be empowered to take risks, make exception decisions, and provide service that ensures complete customer satisfaction.

Primary Accountabilities

• Respond to customer interactions regarding billing, policy coverage, and policy changes through multiple customer contact channels, including phone, email, e-form, chat, and social media platforms.
• Accept ownership of requests and provide service to ensure complete customer satisfaction, taking a customer-driven approach to resolve issues and address concerns.
• Empowered to take risks and make exception decisions, reviewing situations to ensure decisions are appropriate for both the customer and the organization.
• Assist with peer development through information and knowledge sharing, embracing a culture of collaboration and continuous learning.
• Learn, apply, and identify opportunities for improvement, making recommendations for change and contributing to process improvement initiatives.
• Attend scheduled training classes and participate in development opportunities to further expand customer service skills and knowledge.

Requirements and Qualifications

To be successful in this role, you will need to demonstrate experience providing customer-driven solutions or support, with a strong understanding of mathematics and basic knowledge of customer service principles. You should have experience working in a customer service environment, such as face-to-face service, contact center, retail, insurance, or hospitality.

Essential Qualifications

• Demonstrated experience providing customer-driven solutions or support.
• Basic knowledge and understanding of mathematics (arithmetic, averaging, percentages, etc.).
• Demonstrated experience in a customer service environment.
• Ability to guide customers to resolution, providing clear and concise communication.

Preferred Qualifications

• Experience working in a licensed environment, with knowledge of property and casualty producer licenses.
• Completion of the AD Banker On-Line Pre-Licensing Course for employee's resident state, with a score of at least 90% on the comprehensive exam or certificate(s) of completion.
• Resident state licensing exam(s) for property and casualty producer licenses within 30 days of hire, with the ability to obtain licenses for all operating and/or service states within 60 days of hire.

Skills and Competencies

To excel in this role, you will need to possess strong communication and interpersonal skills, with the ability to work effectively in a team environment. You should be customer-focused, results-driven, and adaptable, with a strong commitment to delivering exceptional service and driving business growth.

Key Skills

• Excellent communication and interpersonal skills.
• Strong customer service skills, with a customer-driven approach.
• Ability to work effectively in a team environment, with a collaborative mindset.
• Results-driven, with a focus on delivering exceptional service and driving business growth.
• Adaptable, with a willingness to learn and take on new challenges.

Career Growth and Development

At blithequark, we are committed to providing opportunities for career growth and development, with a focus on continuous learning and professional development. You will have access to training and development programs, mentorship, and coaching, with opportunities to advance your career and take on new challenges.

Work Environment and Culture

Our work environment is dynamic and fast-paced, with a focus on collaboration, innovation, and customer satisfaction. We are a team-oriented organization, with a strong commitment to our values and mission. You will be working in a primarily home-based role, with the opportunity to work from home up to 80% of the time, and occasional travel to office locations for in-person engagement activities.

Compensation and Benefits

We offer a competitive compensation package, with a pay rate range of $23.00 - $30.76 per hour, depending on job level and geographic location. You will also have access to comprehensive benefits, including medical, dental, vision, and wellbeing benefits, as well as a competitive 401(k) contribution, pension plan, annual incentive, and paid time off program.

Conclusion

If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity at blithequark. As a Sales and Customer Service Representative, you will play a critical role in our organization, providing support to customers, internal and external partners, and advisors. With opportunities for career growth and development, a competitive compensation package, and a dynamic work environment, this is an ideal role for someone who is customer-focused, results-driven, and adaptable. Apply today to join our team and make a difference in the lives of our customers and employees!