Experienced Customer Service Associate - Life Insurance Professional for Blithequark

Welcome to Blithequark

Blithequark is a leading global professional services company that helps the world's leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 743,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships.

About the Role

We are seeking an experienced Customer Service Associate - Life Insurance to provide call center functional and technical support for an Insurance client. As a key member of our team, you will handle customer service inquiries via telephone and email, perform complex clerical or administrative support functions, and support the resolution of customer problems, incidents, issues, requests, and queries.

Key Responsibilities

• Handle customer service inquiries via telephone and email, and perform a variety of complex clerical or administrative support functions which require knowledge and understanding of Group Insurance policies for Life Insurance.
• Support the resolution of customer problems, incidents, issues, requests, and queries, and liaise with other support teams or product teams as required to resolve requests and issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking, and follow-up of all incidents, and manage incoming telephone calls, emails, and faxes for Life Insurance.
• Utilize resources and tools to accurately respond to customer inquiries, and follow all documented processes and workflows provided by the client to enhance customer service and reduce customer effort and operating efficiency.
• Demonstrate understanding of the customer's business needs as trained, and maintain high customer satisfaction ratings.
• Perform follow-up on incidents with customers to ensure customer satisfaction, and support reporting functions providing end-of-day status, data for weekly status reports, etc.

Essential Qualifications

To be successful in this role, you should have:

• Minimum 1 year of experience in a call center environment.
• Ability to work a shift between the hours of 7 am - 7 pm.
• Excellent written and verbal communication skills in English and/or Spanish.

Preferred Qualifications

Preferred candidates will have:

• Experience in the life insurance field.
• Experience with reporting.
• Experience in a BPO/BPS environment.

What We Offer

At Blithequark, we offer a competitive compensation package, which varies depending on a wide array of factors, including the specific office location, role, skill set, and level of experience. We also provide a range of benefits, including:

• Opportunities for career growth and professional development.
• A dynamic and supportive work environment.
• A culture of shared success and commitment to creating 360° value.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.

Our Culture

At Blithequark, we are committed to diversity and inclusion, and we believe that every one of our people should have a full sense of belonging within our organization. We are an Equal Opportunity Employer, and we believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application to join our team at Blithequark. We accept applications on an ongoing basis, and we look forward to hearing from you.

Conclusion

At Blithequark, we are committed to delivering tangible outcomes for our clients, and we are looking for talented and dedicated professionals to join our team. If you are passionate about customer service and are looking for a new challenge, please apply for this exciting opportunity to join our team as a Customer Service Associate - Life Insurance. We offer a dynamic and supportive work environment, opportunities for career growth and professional development, and a comprehensive benefits package. Don't miss out on this opportunity to join a leading global professional services company and make a real difference in the lives of our clients and communities.