Experienced Remote Call Center Customer Service Administrator – Delivering Exceptional Support and Solutions

Welcome to blithequark

At blithequark, people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference. Our commitment to making each home safer and more livable drives our passion for delivering exceptional customer service. As a certified Great Place to Work and a multi-recipient of Top Workplaces, we pride ourselves on building a welcoming and inclusive workplace where everyone can thrive. From free benefits to people-focused committees, we are dedicated to making blithequark a great place to work every day.

About the Role

We are seeking an experienced and skilled Call Center Customer Service Administrator to join our team. As a key member of our customer service team, you will handle customer inbound and outbound calls, primarily with clients post-sale, as well as general company questions for internal and external customers. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will enable you to provide top-notch support and solutions to our customers.

Key Responsibilities

• Provide excellent customer service during all inbound and outbound phone calls while maintaining effective relationships with peers, multiple internal/external customers, and senior leaders.
• Schedule service customers with local technicians as needed.
• Review completed service tickets for quality assurance in the region.
• Act as a liaison and corporate contact for blithequark installation and service teams at the local office in your region.
• Be enthusiastic, adaptable, and patient, as well as highly detail-oriented and data-efficient.
• Be flexible to perform any task deemed necessary to support department and/or company-wide initiatives.
• Perform other duties as assigned by the supervisor.

Essential Qualifications

To be successful in this role, you will need:

• High School Diploma or equivalent.
• At least 1 year of customer service experience.
• At least 1 year of previous office or administrative experience.
• Computer and keyboard proficiency, with job duties performed essentially paperless.
• Ability to juggle various work activities and shift attention from one task to another to meet the demands of different stakeholders without "dropping the ball."
• Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a "roll up your sleeves" and "today not tomorrow" mentality.
• Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.
• Detail-oriented and able to focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.
• Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.
• Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
• Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction.
• Ability to communicate effectively, recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization.
• Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies, and being responsible for one's own actions, performance, and decisions.
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Qualifications

While not required, the following skills and qualifications are preferred:

• Ability to type at least 50 words per minute (wpm).
• Highly organized, with strong time management skills and the ability to be resourceful when necessary.

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive compensation package, including:

• Industry-leading compensation package.
• Fully paid Medical, Dental, and Vision benefits after 90 days.
• 401k Savings Plan.
• Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs.
• Childcare benefits to support families.
• Endless opportunity for growth and advancement.

Perks and Benefits

In addition to our comprehensive compensation package, we also offer a range of perks and benefits, including:

• Employee assistance program - get 24/7 support in areas including legal, financial planning, and counseling.
• Employee discount marketplace - enjoy discounts on thousands of products, from cars to local attractions.
• Gym membership compensation - your insurance will help cover the cost of your gym membership!
• Groups like Vet Connect & the Women's Committee to help you get involved and provide resources for your success.

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship.
• Professional development courses and workshops.
• Opportunities for advancement and career progression.

Diversity and Inclusion

At blithequark, we are committed to creating a diverse and inclusive workplace where everyone can thrive. We strive to create an environment that embraces differences and fosters inclusion, and we are proud to be an equal opportunity employer.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application to join our team. We look forward to hearing from you!