Experienced Customer Service Representative for Remote Home Improvement Client Engagement and Support – Florida Resident Opportunity

Welcome to blithequark: Enhancing Customer Experiences through Innovative Support Solutions

At blithequark, we are dedicated to revolutionizing the way customers interact with home improvement services. Our mission is to provide top-notch support, ensuring that our partners and clients receive the best possible experience. We are now seeking a highly skilled and motivated Customer Service Representative to join our dynamic team. As a Customer Service Representative at blithequark, you will play a vital role in helping customers by verifying their information, filtering out small home improvement jobs, and ensuring our partners invest their time in the most profitable channels.

About the Role: Customer Service Representative

As a Customer Service Representative at blithequark, you will be responsible for making continuous outbound calls to consumers who have requested our services. Your primary objective will be to provide exceptional customer support, using an on-screen script and flowchart to efficiently navigate customer interactions. You will document and update customer records based on these interactions and perform warm handoffs to our partners, ensuring seamless transitions and high-quality service delivery.

Key Responsibilities:

• Make continuous outbound calls to consumers, providing top-notch customer support and ensuring effective communication.
• Utilize an on-screen script and flowchart to efficiently navigate customer interactions and resolve queries.
• Document and update customer records based on interactions, maintaining accurate and up-to-date information.
• Perform warm handoffs to our partners, ensuring seamless transitions and high-quality service delivery.
• Build rapport with clients, prioritizing their needs and providing personalized support.
• Work with minimal supervision, demonstrating self-motivation and a strong work ethic.

Qualifications and Requirements

To be successful in this role, you should have previous experience in customer service, sales, or related fields. You should be able to build rapport with clients, prioritize tasks, and multitask with ease. A positive and professional demeanor is essential, along with excellent written and verbal communication skills. You should be comfortable working with little supervision and be able to adapt to our fast-paced, dynamic environment.

Essential Qualifications:

• Previous experience in customer service, sales, or related fields.
• Ability to build rapport with clients and provide personalized support.
• Ability to prioritize tasks, multitask, and work with minimal supervision.
• Positive and professional demeanor, with excellent written and verbal communication skills.
• Strong self-motivation and a willingness to learn and adapt.

Preferred Qualifications:

• Experience in the home improvement industry or a related field.
• Familiarity with customer relationship management (CRM) software and technology.
• Strong analytical and problem-solving skills, with the ability to think critically and outside the box.

Equipment and Technical Requirements

To perform this role, you will need to have the following equipment and technical specifications:

• Headset with a built-in microphone.
• External mouse (no trackpads).
• CPU: Minimum i5+.
• RAM: Minimum 8 GB+.
• Storage: Minimum HDD (128GB) or recommended SSD (128GB).
• Screen Resolution: 1366 x 768 (HD) or better.
• Number of USB Ports: Minimum 2, recommended 3+.
• Operating System: Windows 10+ (no Chromebooks or Macs).
• Ethernet Port (hardwired internet).
• Internet Specs: 50mbps down / 5mbps up.

Shifts and Scheduling

We offer flexible scheduling options to accommodate your needs. Available shifts include:

• Part-time: 28 hours, Monday to Wednesday and Friday, 4 pm - 9 pm, and Saturday, 9 am - 5 pm.
• Full-time: 40 hours, Monday to Wednesday and Friday, 12 pm - 8 pm, and Saturday, 9 am - 5 pm.

Career Growth and Development Opportunities

At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have access to ongoing training and support, helping you to develop your skills and advance your career. We offer a range of opportunities for professional growth, including promotions, new challenges, and career advancement.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of collaboration, innovation, and mutual respect, where every team member feels valued and empowered to contribute. Our company culture is built on the principles of integrity, transparency, and open communication, ensuring that every employee has the opportunity to thrive and succeed.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a range of perks and benefits. These may include health insurance, retirement plans, paid time off, and opportunities for professional growth and development. We are committed to providing a comprehensive rewards package that recognizes and rewards your hard work and dedication.

Conclusion

If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will have the chance to make a real difference in the lives of our customers, while developing your skills and advancing your career. Don't miss out on this opportunity to join our dynamic team and contribute to our mission of providing exceptional customer support. Apply now to take the first step towards an exciting and rewarding career with blithequark!