Experienced Customer Service Representative for Life-Saving Mission – Work from Home Opportunity with blithequark

Introduction to blithequark and Our Mission

At blithequark, we are dedicated to a life-saving mission that impacts communities across the nation. As a leader in our field, we are seeking a highly motivated and compassionate Customer Service Representative to join our team. This is a unique opportunity to be part of a critical effort that makes a difference in people's lives, all from the comfort of your own home. If you are passionate about delivering exceptional customer service and contributing to a noble cause, we encourage you to apply for this fulfilling role.

About the Role

As a Customer Service Representative at blithequark, you will play a vital role in interacting with the public to gain commitment and support for our life-saving mission. This position is based on a 40-hour workweek, with the flexibility of working from home. Your primary responsibilities will include calling donors, scheduling appointments, and providing education on our automated donation procedures. You will be the face of our organization, representing blithequark with professionalism and courtesy in every interaction.

Key Responsibilities:

• Call donors on assigned lists to gain commitment for donation, ensuring a pleasant and professional demeanor in every call.
• Meet calls per hour standards and consistently achieve monthly performance metrics.
• Follow scripts and talking points as directed, leaving quality recorded messages with accurate information.
• Schedule donor procedure appointments in accordance with donor commitment, ensuring seamless coordination.
• Record information in a neat, accurate, and timely manner, maintaining confidentiality with regard to all medical and private donor information.
• Make follow-up and reminder calls, answering incoming calls and routing them appropriately.
• Educate donors about automated donation procedures, working to gain commitment for donors to "power up" and donate through these methods.
• Maintain a high level of customer service in all interactions, with a pleasant attitude and appropriate follow-up on concerns and requests.

Qualifications and Skills

To be successful in this role, you will need to possess a high school diploma or equivalent, combined with a pleasant voice and professional manner. Previous experience in customer service or telemarketing is preferred, although not required. You must be flexible and able to work unscheduled or long hours in response to crises or special blood needs. Excellent communication skills are essential, as you will be interacting with the public over the phone and representing blithequark.

Essential Qualifications:

• High school diploma or equivalent.
• Pleasant voice and professional manner.
• Ability to effectively communicate to the public over the phone.
• Flexibility to work unscheduled or long hours as needed.

Preferred Qualifications:

• One year of previous experience in customer service or telemarketing.
• Experience working in a fast-paced environment with multiple priorities.
• Basic computer skills and familiarity with data entry software.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have opportunities to learn and develop new skills, with potential for advancement within the organization. You will be part of a dynamic team that values integrity, compassion, and excellence in everything we do.

Work Environment and Company Culture

blithequark prides itself on a positive and supportive work environment, even in a remote setting. We believe in fostering a culture of respect, empathy, and open communication, where every team member feels valued and appreciated. As a remote worker, you will be part of a virtual team that collaborates closely to achieve our mission, with regular check-ins and feedback to ensure your success and job satisfaction.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, with pay based on education and/or experience. You will also be eligible for a $500 bonus after 6 months and a $1,000 bonus after 1 year of service. Our comprehensive benefits package includes health, dental, vision, life insurance, long-term disability, 401(k), paid time off, and a $5,000 annual tuition reimbursement, among other perks. We believe in recognizing and rewarding our team members for their hard work and dedication to our mission.

Conclusion

If you are a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity with blithequark. As a Customer Service Representative, you will be part of a critical team that saves lives every day. With a competitive compensation package, opportunities for growth and development, and a positive work environment, this is a career move that can bring both personal and professional fulfillment. Apply now to join our team and be part of a life-saving mission that matters.