Experienced Student Success Coach - Remote Customer Service Representative | Work From Home | Empowering Students to Achieve Academic Excellence with blithequark

Join the blithequark Team: Inspiring Students to Reach Their Full Potential

Imagine a career where your success is measured by the progress of those you serve: aspiring college students. At blithequark, we are committed to making a difference, one amazing student at a time. We invite you to join our team as a Student Success Coach, where you will have the opportunity to inspire others to realize their academic potential, reach their educational goals, and make the most of their abilities.

About the Role

As a Student Success Coach at blithequark, you will be the mentor who helps students strive for academic excellence by empowering them to do their best work, overcome challenges, and work to develop the skills to become lifelong learners. You will work with each student throughout their learning experience to challenge, motivate, support, and encourage them to do more than they may have thought possible.

Key Responsibilities:

• Support enrollment, student development, and retention services while ensuring a quality learning experience.
• Manage a group of assigned students and coach each through their degree program, through proactive and timely outreach.
• Encourage and support students through daily and weekly outreach as they work to develop skills and knowledge for academic success.
• Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests.
• Offer and teach students how to use resources to help maximize the success of each student.
• Become a certified resume reviewer to provide resume and career development support.
• Be a liaison for students, enabling them to connect with various departments.

What We Are Looking For

Essential Qualifications:

• Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent).
• Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling.
• Knowledge of academic policies and procedures.
• Ability to learn technical skills quickly.
• Excellent communication/listening skills, including a pleasant phone manner.
• Strong customer support focus and attention to details.

Preferred Qualifications:

• Experience in a higher education setting.
• Certification in resume writing or career coaching.
• Familiarity with learning management systems.

Skills and Competencies Required for Success:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.

Career Growth Opportunities and Learning Benefits:

At blithequark, we are committed to the growth and development of our team members. As a Student Success Coach, you will have the opportunity to:

• Become a certified resume reviewer through paid certification by PARWCC (Professional Association of Resume Writers and Career Coaches).
• Develop your coaching and mentoring skills through ongoing training and support.
• Advance in your career with opportunities for promotion and professional growth.

Work Environment and Company Culture:

At blithequark, we pride ourselves on a culture that values innovation, teamwork, and student success. As a remote team member, you will have the flexibility to work from home and be part of a dynamic team that is committed to making a difference in the lives of our students.

Highlights of Our Culture:

• Collaborative and supportive team environment.
• Opportunities for professional growth and development.
• Flexible work arrangements, including remote work options.
• Recognition and rewards for outstanding performance.

Compensation, Perks, and Benefits:

We offer a comprehensive compensation package that includes:

• Salary Range: $23 - $24 per hour.
• Paid time off.
• Comprehensive medical, pharmaceutical, dental, and vision benefits.
• Health savings and flexible spending accounts.
• 401(k) Savings Plan.
• Life and Disability Insurance.
• Employee Stock Purchase Plan.
• Additional benefits, including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits to select from.

Why Join blithequark?

At blithequark, we are passionate about empowering students to achieve their academic goals and reach their full potential. As a Student Success Coach, you will have the opportunity to make a meaningful impact in the lives of our students and be part of a team that is committed to excellence and innovation. If you are a motivated and compassionate individual who is passionate about education, we encourage you to apply for this exciting opportunity.

Don't miss this chance to join our team and make a difference in the lives of our students. Apply now to become a Student Success Coach at blithequark!