Experienced Bilingual Customer Service Representative – Spanish Speaking, Remote Customer Support in Healthcare Industry

Join the blithequark Family: Delivering Exceptional Customer Experiences in Healthcare

blithequark, a leading national provider of refrigerated home-delivered meals in the healthcare market, is seeking a highly skilled and compassionate Bilingual Customer Service Representative to join our team. As a mission-driven company, we are committed to making a positive impact on the lives of our clients and their families. If you are passionate about delivering exceptional customer service, have a strong sense of community, and are fluent in both English and Spanish, we invite you to be a part of our family.

About blithequark

For over 25 years, blithequark has been providing seniors, patients recovering post-discharge, and those managing chronic conditions with tailored nutrition solutions to manage their specific needs. Our company is built on a foundation of compassion, empathy, and a commitment to delivering high-quality services that exceed our clients' expectations. We are a family-operated business that values fun, friendly, and caring individuals who want to make a difference in the lives of others.

Position Summary

As a Bilingual Customer Service Representative, you will serve as the front line to our Spanish-speaking customers, providing exceptional customer service while efficiently and accurately submitting their meal orders. This is a fully remote position, and we are looking for individuals who are self-motivated, organized, and able to work in a fast-paced environment. If you have a passion for delivering outstanding customer experiences and are fluent in both English and Spanish, we encourage you to apply.

Key Responsibilities

• Handle inbound and outbound customer service calls with our clients, placing their meal orders and addressing any questions or concerns they may have.
• Provide exceptional customer service, ensuring that every client interaction is positive and memorable.
• Input order information into the appropriate client order screen, ensuring accuracy and efficiency.
• Document all conversations with clients in the client information database, maintaining accurate and up-to-date records.
• Ensure that all assigned clients are contacted and have an order on file, proactively reaching out to clients as needed.
• Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients, collaborating to resolve issues and ensure client satisfaction.
• Work quickly and efficiently, without making clients feel rushed or uncomfortable.

Essential Qualifications

• Bilingual (English/Spanish), with fluent written and verbal communication skills in both languages.
• High school degree or GED, with a strong foundation in communication and customer service skills.
• 1 year of previous customer service experience, with a proven track record of delivering exceptional client experiences.
• Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook), with strong technical skills and attention to detail.
• Clear oral communication skills, with the ability to deescalate situations and quickly resolve customer complaints.
• Prior experience adhering to company policies and showing core values, with a strong commitment to integrity and ethics.
• A wired internet connection using an ethernet port, with a quiet workspace that is free from distraction.

Preferred Qualifications

• 1 year of previous call center experience, with a strong understanding of call center operations and customer service best practices.
• Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems, with strong technical skills and adaptability.
• Previous experience working with HIPAA policies and procedures, with a strong understanding of healthcare regulations and compliance.

Physical Requirements

• Repetitive motions that include the wrists, hands, and/or fingers, with regular breaks to rest and stretch.
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods, with regular breaks to move and stretch.
• Visual perception to perform job, including peripheral vision, depth perception, and the ability to adjust focus, with regular breaks to rest eyes.

What We Offer

At blithequark, we are committed to providing our team members with a supportive and inclusive work environment that fosters growth, learning, and success. Here are just a few of the benefits and perks we offer:

• Tiered growth path for promotion, starting on Day 1, with opportunities for career advancement and professional growth.
• Eligible for Referral Bonuses, starting on Day 1, with incentives for referring qualified candidates.
• Weekly paychecks, with regular and timely payment of wages.
• PTO, 401k, & a Full benefits package, with comprehensive benefits and time off to rest and recharge.

Work Environment and Company Culture

At blithequark, we pride ourselves on a culture of compassion, empathy, and inclusivity. Our team members are valued, respected, and supported, with opportunities for growth and development. We are a remote-friendly company, with a flexible work environment that allows team members to work from home or other remote locations. If you are looking for a company that values its team members and is committed to making a positive impact, we encourage you to join our family.

Compensation and Benefits

We offer a competitive salary range of $16.00/hour, with weekly pay and comprehensive benefits, including PTO, 401k, and a full benefits package. Our team members also have access to referral bonuses, tiered growth paths for promotion, and opportunities for career advancement.

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you and discussing this opportunity further.

Equal Employment Opportunity

blithequark complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regard to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation, or military status. We are an equal opportunity employer and welcome applications from diverse candidates.

Join our team and make a difference in the lives of our clients. Apply today!