Experienced Customer Services Representative - Remote - Delivering Exceptional Patient Experiences and Driving Customer Satisfaction

Join the blithequark Team: Where Compassion Meets Innovation

blithequark is a leading organization dedicated to providing top-notch services and support to its customers. We're seeking a highly skilled and empathetic Customer Services Representative to join our team remotely. As a Customer Services Representative, you will be the face of blithequark, handling a variety of customer service calls, resolving patient questions and problems, and delivering exceptional patient experiences. If you're passionate about providing outstanding customer service and have a knack for communication, we want to hear from you!

About blithequark

At blithequark, we're committed to creating a culture of compassion, innovation, and excellence. Our team is driven by a shared passion for delivering exceptional customer experiences and making a positive impact on the lives of our patients. We value diversity, inclusivity, and teamwork, and we're dedicated to providing a work environment that's supportive, collaborative, and rewarding.

Key Responsibilities

• Handle a high volume of customer service calls in a prompt and courteous manner, resolving patient questions and problems regarding patient accounts, payments, and services.
• Demonstrate excellent communication skills, both verbal and written, and provide clear, concise, and understandable information to patients and customers.
• Utilize Microsoft Office products and navigate the internet with ease, ensuring seamless communication and efficient problem-solving.
• Provide outstanding customer service, deescalating difficult situations and remaining positive in all interactions with patients and customers.
• Take patient demographics and other patient information as needed, maintaining accurate and up-to-date records.
• Review explanation of benefit (EOB) documentation, notate accounts on collection activity, and perform account resolution.
• Review patient bills for accuracy and completeness, obtaining any missing information and ensuring timely and accurate billing.
• Collect patient payments in accordance with payment due dates, establishing payment plans within approved guidelines.
• Complete and mail necessary patient statements, returning mail in a timely manner.
• Create an atmosphere of comfort, peace, and trust for patients, making it easy for them to interact with blithequark.
• Answer all phone calls within 2 minutes of the call hitting the system, responding to an average of 65 calls per day.
• Attend in-services, seminars, and webinars for additional education and performance improvement, staying up-to-date on industry developments and best practices.

Requirements and Qualifications

Essential Qualifications:

• High school diploma or equivalent required.
• 1 year of experience in customer service and/or call center industry, or equivalent combination of education and experience.
• Excellent communication skills, both verbal and written.
• Proficiency in Microsoft Office products and internet navigation.
• Ability to provide outstanding customer service and deescalate difficult situations.

Preferred Qualifications:

• Customer Service Basics or equivalent training.
• Experience working in a remote or virtual environment.
• Familiarity with healthcare industry and patient accounts.

Skills and Competencies

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong attention to detail and organizational skills.
• Ability to remain positive and composed in challenging situations.

Work Environment and Culture

At blithequark, we're committed to creating a work environment that's supportive, collaborative, and rewarding. As a remote employee, you'll have the flexibility to work from home and enjoy a better work-life balance. Our team is dedicated to providing ongoing training and development opportunities, ensuring that you have the skills and knowledge needed to succeed in your role.

Compensation and Benefits

We offer a competitive compensation package, including:

• Competitive salary and benefits.
• Ongoing training and development opportunities.
• Flexible work arrangements, including remote work options.
• Opportunities for career growth and advancement.

Why Join blithequark?

At blithequark, we're passionate about delivering exceptional customer experiences and making a positive impact on the lives of our patients. We're committed to creating a culture of compassion, innovation, and excellence, and we're looking for talented individuals who share our values. By joining our team, you'll have the opportunity to:

• Make a meaningful difference in the lives of our patients.
• Develop your skills and expertise in a dynamic and supportive environment.
• Enjoy a better work-life balance with flexible work arrangements.
• Be part of a team that's dedicated to excellence and innovation.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for communication, we want to hear from you! Please submit your application, including your resume and cover letter, to join our team at blithequark.

We're an equal opportunity employer, and we welcome applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and rewarding for all employees.