Experienced Remote Customer Service Representative - Call Center Agent for Student Loan Repayment Support at Blithequark

Join Blithequark as a Remote Customer Service Representative and Make a Difference in the Lives of Students Across the United States

Blithequark is a leading Oklahoma-based business with over 50 years of experience in providing exceptional customer service and support for student loan repayment. We are seeking highly skilled and motivated Remote Customer Service Representatives to join our team and provide accurate information and courteous assistance to our customers. As a Remote Customer Service Representative, you will have the opportunity to work from home and make a positive impact on the lives of students across the United States.

About Blithequark

At Blithequark, we pride ourselves on being a customer-centric organization that strives to make every interaction with our customers a positive one. With a rich history spanning over five decades, we have established ourselves as a trusted partner for students and families navigating the complex world of student loan repayment. Our team is dedicated to providing exceptional service, support, and guidance to help our customers achieve their financial goals.

Job Summary

As a Remote Customer Service Representative at Blithequark, you will be responsible for providing exceptional customer service and support to our customers via phone and other communication channels. You will work from home and be part of a dynamic team that is passionate about making a difference in the lives of students. If you have a passion for customer service, excellent communication skills, and a strong work ethic, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Provide accurate and timely information to customers regarding their student loan repayment options
• Respond to customer inquiries and resolve issues in a professional and courteous manner
• Utilize excellent communication and interpersonal skills to build rapport with customers and provide exceptional service
• Work effectively in a fast-paced, dynamic environment and prioritize multiple tasks and projects
• Maintain accurate records and documentation of customer interactions
• Collaborate with colleagues and management to achieve team goals and objectives

Requirements:

Essential Qualifications:

• Fluent in English; bilingual in Spanish is a plus
• High School Diploma or equivalent required
• 2 years of customer service experience; 2 years of call center experience is preferred
• Proficient in Microsoft Office/Windows products, including Excel, Word, and Outlook
• Minimum 40-45 WPM typing speed; testing will be conducted during the in-person interview
• Wired internet connection, not wireless/Wi-Fi; minimum internet connection speed of at least 10mbps
• Must be able to obtain a Public Trust 5C Background Investigation after hire

Preferred Qualifications:

• Bilingual in Spanish
• Call center experience
• Experience working in a remote or virtual environment

Skills and Competencies:

• Excellent oral and written communication skills
• Strong customer service and interpersonal skills
• Ability to work in a fast-paced, dynamic environment and prioritize multiple tasks and projects
• Attention to detail and ability to maintain accurate records
• Basic math skills and ability to handle multiple projects and priorities
• Excellent attendance and punctuality

What We Offer:

Compensation and Benefits:

• $16.20 per hour
• $825/month provided to purchase health, dental, and vision insurance, disability insurance, flex accounts, 403b (similar to 401k) contribution, YMCA membership, and more
• Hourly employees accrue sick and vacation leave every pay period after the introductory/training period
• 11 paid holidays

Career Growth Opportunities:

• Dedicated in-person training program before transitioning to work from home
• Ongoing training and development opportunities to enhance your skills and knowledge
• Opportunities for career advancement and professional growth

Work Environment and Company Culture:

At Blithequark, we pride ourselves on being a customer-centric organization that values its employees. We offer a dynamic and supportive work environment that encourages collaboration, innovation, and growth. Our company culture is built on the principles of respect, integrity, and teamwork. We are committed to providing a work environment that is inclusive, diverse, and welcoming to all employees.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of students, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity:

Blithequark is an equal opportunity employer committed to diversity and inclusion. We encourage applications from individuals with disabilities, minorities, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Accommodations:

If you have a disability and would like to request an accommodation to apply for a position or need assistance during the interview process with Blithequark, please call 405-415-4475 (HR), TDD: Dial 405-556-9230.

Background Investigation:

Must be able to obtain a Public Trust 5C Background Investigation after hire.

Security Clearance:

Must be able to obtain a Federal 5C Security Clearance after hire.

We look forward to welcoming you to our team at Blithequark!