Experienced Remote Bilingual Spanish Customer Service Representative – Insurance Program for Elderly and Disabled Communities in Texas

Join the Team at Blithequark

Blithequark is a global leader in customer service, redefining the industry one interaction at a time. With a presence in 18 countries and a range of career opportunities, we're committed to helping our employees achieve their full potential. Our company culture is built on a foundation of empathy, innovation, and community involvement. We're proud to say that over 70% of our leaders are promoted from within, and we're dedicated to providing a full range of benefits to support our employees' financial, emotional, mental, and physical well-being.

About Our Company

At Blithequark, we're passionate about making a positive impact on the lives of our customers and the communities we serve. Our award-winning, in-house non-profit charity, Making Lives Better with Blithequark (MLBA), empowers people through mission-focused work. We're committed to creating a work environment that's inclusive, supportive, and rewarding. Our goal is to provide exceptional customer experiences while fostering a culture of growth, learning, and community involvement.

Job Summary

We're seeking a highly skilled and compassionate Remote Bilingual Spanish Customer Service Representative to join our team in Texas. As a key member of our customer service team, you'll play a critical role in addressing customer concerns, providing support, and resolving issues for our insurance-based program. This program services an elderly and disabled community, and we're looking for someone who is committed to delivering exceptional customer experiences with empathy and understanding.

Key Responsibilities

• Assist customers with issues and concerns they are experiencing during the use of our product and/or service, providing timely and effective solutions.
• Document call-related information for auditing and reporting purposes, ensuring accuracy and attention to detail.
• Maintain and update customer information as necessary, demonstrating strong organizational and data management skills.
• Upsell current customers on new or enhanced services, identifying opportunities to meet their evolving needs and preferences.
• Provide exceptional customer experiences, demonstrating empathy, understanding, and a commitment to resolving issues efficiently.

Qualifications

Essential Qualifications

• High school diploma or GED required.
• Customer service experience is highly desirable, particularly in a bilingual or multilingual environment.
• Strong computer navigational skills, with proficiency in Microsoft Office applications (Word, Excel).
• Excellent oral and written communication skills, with the ability to communicate effectively with customers and colleagues.
• Exceptional listening and comprehension skills, with the ability to understand and respond to customer needs.
• Professional and courteous demeanor, with a customer-oriented approach.

Preferred Qualifications

• Previous experience in a remote or work-from-home environment.
• Familiarity with insurance industry products and services.
• Experience working with elderly or disabled populations.

Work Environment

As a remote customer service representative, you'll work from a private residence in Texas, using a phone and computer system provided by Blithequark. You'll need to provide a reliable internet connection (DSL or Cable only) with a minimum download speed of 10 Mbps and upload speed of 3 Mbps. Your workstation must be connected directly to the internet, and you'll need to meet our technical requirements.

Physical Demands

• Constant sedentary work, with minimal physical activity.

Benefits and Perks

At Blithequark, we're committed to supporting our employees' overall well-being. Our benefits package includes:

• Health, dental, and vision coverage, with a Health Savings Account (HSA) option.
• Paid Time Off (PTO) and paid holidays.
• Sick time and employee assistance program.
• 401K retirement plan, with company match.
• Leadership programs and paid training, with tuition reimbursement.
• Employee discounts program, including groceries, travel, insurance, phone plans, health and wellness, and pet supplies.
• Additional voluntary benefits, such as life insurance and disability coverage.

Career Growth Opportunities

At Blithequark, we're committed to helping our employees grow and develop their careers. We offer:

• Leadership programs, with opportunities for advancement.
• Paid training and tuition reimbursement, to support your ongoing education and development.
• Career coaching and mentorship, to help you achieve your goals.

Why Join Blithequark?

We're a global leader in customer service, with a commitment to making a positive impact on the lives of our customers and the communities we serve. By joining our team, you'll have the opportunity to:

• Make a difference in the lives of our customers, particularly in the elderly and disabled communities.
• Grow and develop your career, with opportunities for advancement.
• Work in a supportive and inclusive environment, with a focus on empathy and understanding.
• Enjoy a range of benefits and perks, designed to support your overall well-being.

How to Apply

If you're a motivated and compassionate customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, complete your online assessment, and our team will review your application. If selected to move forward, our team will follow up directly.

Blithequark is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.