**Experienced Healthcare Customer Service Representative – Work From Home Opportunity at blithequark**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join our team at blithequark, a global leader in customer service and experience, as a Healthcare Customer Service Representative. **About blithequark** At blithequark, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With a presence in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! Our commitment to empowering our employees and making a positive impact in our communities is at the heart of everything we do. **Our Mission** At blithequark, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. We believe that every interaction is an opportunity to make a difference, and we're passionate about helping our clients achieve their goals. Our award-winning, in-house non-profit charity, Making Lives Better with blithequark (MLBA), is focused on empowering people through mission-focused work. We're proud to say that over 70% of our leaders are promoted from within, and we're committed to helping our employees achieve financial, emotional, mental, and physical well-being. **Job Summary** As a Healthcare Customer Service Representative at blithequark, you'll play a critical role in helping our clients address their customers' concerns, provide support, and resolve issues. You'll be the face of our company, and your exceptional communication skills, empathy, and problem-solving abilities will make all the difference in delivering a world-class customer experience. **Responsibilities** * Assist customers with issues and concerns they are experiencing during the use of our healthcare products and services * Document call-related information for auditing and reporting purposes * Maintain and update customer information as necessary * Upsell current customers on new or enhanced healthcare services * Collaborate with internal teams to resolve complex customer issues * Provide exceptional customer service through multiple channels, including phone, email, and chat * Meet or exceed performance metrics, including first-call resolution, customer satisfaction, and average handle time **Qualifications** * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1-2 years of customer service experience in a healthcare or related industry * Strong computer navigational skills, including Microsoft Office applications (Word, Excel) * Excellent oral and written communication skills * Exceptional listening and comprehension skills * Professional and courteous demeanor * Customer-oriented mindset with a passion for delivering exceptional customer experiences **Work Environment** * Ongoing usage of phone and computer systems * Your work-from-home environment must be in a private residence, located at the address listed on your personnel file * blithequark will provide the equipment you need to conduct your work, which may include a webcam * You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only; no Satellite, Dial-up, or Wireless Internet connections * Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps **Physical Demands** * Constant sedentary work **Benefits** * Health, dental, and vision coverage/HSA * Paid time off (PTO) * Paid holidays and sick time * Optional daily pay or weekly pay * 401K retirement plan * Leadership programs * Paid training and tuition reimbursement * Employee discounts program, including groceries, travel, insurance, phone plans, health and wellness, and pet supplies * Employee assistance program * Additional voluntary benefits **Next Steps** * Place an application * Complete your online assessment * Our team will review your application * If selected to move forward, our team will follow up directly **Disclaimer** The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. **Apply Now** Ready to join our team and make a meaningful impact in the healthcare industry? Apply now to become a Healthcare Customer Service Representative at blithequark. Apply for this job