**Experienced Full Stack Customer Service Administrator – Remote**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! blithequark is seeking an experienced Full Stack Customer Service Administrator to join our team of dedicated professionals. As a key member of our customer service team, you will be responsible for providing top-notch support to our customers, resolving issues, and ensuring their satisfaction with our products and services. **About blithequark** At blithequark, we're committed to making a difference in the lives of our customers and employees alike. Our family-owned company has been recognized as a top workplace by The Plain Dealer, Energage, and Great Place to Work®, and we're proud to be a certified Great Place to Work. We believe in creating a welcoming and inclusive workplace where everyone feels valued and supported. Our team is diverse and strong, with offices across the U.S. and Canada, and we're dedicated to providing cutting-edge solutions for our customers. **Key Responsibilities** As a Full Stack Customer Service Administrator, you will be responsible for: * Handling customer inbound and outbound calls, primarily with clients post-sale, but also general company questions for internal and external customers * Scheduling customer service calls and other customer service activities as needed * Reviewing completed service tickets from the field for quality assurance * Acting as a liaison and corporate contact for blithequark installation and service teams at the local office in your region * Providing excellent customer service during all interactions, maintaining effective relationships with peers, multiple internal/external customers, and senior leaders * Being enthusiastic, adaptable, and patient, with a high level of detail-oriented and data-efficient skills * Being flexible to perform any task deemed necessary to support department and/or company-wide initiatives **Essential Qualifications** To be successful in this role, you will need: * High School Diploma or equivalent * At least 1 year of customer service experience * At least 1 year of previous office or administrative experience * Computer and keyboard proficiency, with the ability to juggle various work activities and shift attention from one task to another * Excellent verbal and written communication skills, with the ability to articulate and professional communicate with internal and external parties * Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection * Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues * Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access) **Preferred Qualifications** While not required, the following qualifications would be a plus: * Ability to type at least 50 words per minute (wpm) * Highly organized, with strong time management skills and the ability to be resourceful when necessary **Work Environment and Culture** As a remote employee, you will have the flexibility to work from the comfort of your own home, with the ability to collaborate with our team through various digital channels. Our company culture is built on the principles of innovation, partnership, empowerment, and community, and we're committed to creating a diverse and inclusive environment where everyone feels valued and supported. **Benefits and Perks** As a member of our team, you can expect: * Industry-leading compensation package * Fully paid Medical, Dental, and Vision benefits after 90 days * 401k Savings Plan * Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs * Childcare benefits to support families * Endless opportunity for growth and advancement * Employee assistance program - get 24/7 support in areas including legal, financial planning, and counseling * Employee discount marketplace - enjoy discounts on thousands of products, from cars to local attractions * Gym membership compensation - your insurance will help cover the cost of your gym membership! * Groups like Vet Connect & the Women's Committee to help you get involved and to provide resources for your success **Diversity and Inclusion Statement** blithequark is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion. **Equal Opportunity Statement** blithequark will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law). If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team of dedicated professionals and take the first step towards a rewarding career with blithequark. Apply Job! Apply for this job