**Experienced Customer Care Representative – Remote Customer Care at blithequark Pharmacy**
Are you passionate about delivering exceptional customer experiences and empowering individuals to take control of their health and wellness? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join our team of dedicated Customer Care Representatives at blithequark Pharmacy, a leading healthcare company committed to revolutionizing the way people manage their medications and achieve better overall wellness.
As a Customer Care Representative at blithequark Pharmacy, you will play a vital role in empowering our customers to take their medications and achieve better overall wellness. You will be the face of our company, providing top-notch service and support to our customers through various channels, including phone, email, and web-based interactions. Your expertise, empathy, and passion for delivering exceptional customer experiences will make a tangible difference in the lives of our customers, and we are excited to have you join our team.
**About blithequark Pharmacy**
blithequark Pharmacy is a cutting-edge healthcare company that is redefining the way people manage their medications and achieve better overall wellness. Our mission is to empower individuals to take control of their health and wellness by providing them with the tools, resources, and support they need to succeed. We are committed to delivering exceptional customer experiences, and our team of dedicated professionals is passionate about making a positive impact in the lives of our customers.
**Key Job Responsibilities**
As a Customer Care Representative at blithequark Pharmacy, you will be responsible for:
* Virtually assisting customers and other advisors over the phone, email, and on the web with billing/insurance verification, product, or service questions
* Managing both inbound and outbound calls
* Proactively identifying solutions to questions you anticipate our customers having in each interaction
* Taking a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacist and pharmacy staff if clinical advisement is necessary
* Providing best-in-class service experience for our customers while working in a fast-paced environment
* Helping answer customer inquiries regarding their insurance and copays, as well as shipping needs
* Providing our customers with technical support when navigating pharmacy.amazon.com
* Serving customers in a timely manner to ensure we are maximizing our relationship with them
* Understanding each interaction is about more than solving a single problem, but an opportunity to build a long-term relationship
* Promoting customer privacy and safety by maintaining adherence to the company's Work From Home policy
**Work Environment and Company Culture**
As a remote Customer Care Representative at blithequark Pharmacy, you will have the flexibility to work from the comfort of your own home. Our virtual team is dedicated to delivering exceptional customer experiences, and we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe that our team members are our greatest asset, and we are committed to providing them with the support, resources, and opportunities they need to succeed.
**Basic Qualifications**
To be considered for this role, you must:
* Have a high school diploma or equivalent (must be 18 years of age or older)
* Have 6 months of professional experience working with computer and web-based tools
* Have experience multitasking with phone and computer skills
* Be able to change your schedule frequently (every 3 weeks), with a two-week advance notice
* Submit and pass a pre-employment drug test in order to be considered
**Preferred Qualifications**
While not required, we prefer candidates with:
* 1 year of relevant phone or email customer service experience
* Excellent communication skills (spoken and written)
* Experience working in a customer service or call center
* Experience working in a healthcare environment
* Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
* Demonstrated ability to work as a team member
**Career Growth Opportunities and Learning Benefits**
At blithequark Pharmacy, we are committed to investing in the growth and development of our team members. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your career goals. Our team members have access to a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off.
**Compensation, Perks, and Benefits**
We offer a competitive salary and a range of benefits, including:
* A comprehensive benefits package, including medical, dental, and vision insurance
* A 401(k) plan with company match
* Paid time off and holidays
* Access to a range of training programs and mentorship opportunities
* A dynamic and inclusive work environment that values diversity, equity, and inclusion
**How to Apply**
If you are passionate about delivering exceptional customer experiences and empowering individuals to take control of their health and wellness, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!