**Job Title:** Experienced Customer Service Representative – FNOL Call Center – Work from Home Opportunity with blithequark

**Job Description:**

About blithequark

At blithequark, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of subrogation services, we help our clients recover payments on damage claims, ensuring that the party responsible for the damage is held accountable. Our commitment to excellence is driven by our Core Four principles: Process, Results, Culture, and Experience. These guiding principles have enabled our success and continue to shape our approach to customer service.

Our Culture

We're more than just a company – we're a community. We believe in fostering a culture that values efficiency, effective processes, and a comfortable, casual atmosphere. Our team members are encouraged to grow professionally and personally, and we celebrate each other's achievements through company events and volunteer opportunities. We're dedicated to giving back to our community and making a positive impact.

Join Our Team

We're seeking an experienced Customer Service Representative to join our FNOL (First Notice of Loss) team. As a key member of our call center, you'll provide high-quality inbound communication services while recording FNOL claims. These claims are used to report damage to our clients' property, and your attention to detail and excellent communication skills will make a significant impact.

Compensation and Benefits

We offer a competitive compensation package, including: * A tiered support bonus system, with bonuses paid per pay period on the paycheck following the period in which they're earned * A FNOL Incentive Program, offering high-performers an opportunity to earn additional income each month * Paid time off, accrued at a rate of 5 hours per pay period, equal to 3 weeks in the first full year * $50/month towards your internet service cost * A 4-year running winner of The Oklahoman Top Workplaces!

Key Responsibilities

As an FNOL Customer Service Representative, you'll: * Accept inbound calls from engineers, technicians, and other field operators reporting FNOL * Communicate effectively while entering data accurately into a customized database * Report underground damage to locate companies when applicable * Provide outstanding service to customer representatives * Analyze photos and map the correct location

Requirements

To succeed in this role, you'll need: * 6 months to 1-year previous customer service call center experience * Advanced phone and verbal communication skills * Active listening skills * Excellent written communication skills * Excellent reading skills; must be able to read and follow a script * Ability to analyze and interpret photos to determine damage * Must establish an appropriate work environment within their home for work purposes; blithequark provides the necessary computer equipment * Ability to type a minimum of 55 wpm, error-free; a typing test will be required * Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches * Experience with Microsoft Teams a plus * High School Diploma or equivalent

Perks and Benefits

In addition to our competitive compensation package, we offer: * A full menu of benefits, including a matched 401k * Pre-employment drug screenings and criminal background checks are mandatory * A commitment to work-life balance and a healthy, comfortable work environment

Why Join blithequark?

At blithequark, we're passionate about making a difference in our clients' lives and in our community. We're a team of dedicated professionals who are committed to excellence and to each other. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our website to submit your application. Note: We are unable to consider candidates residing outside of the United States. In addition, applicants residing in the following states are ineligible for employment at this time: California, North Carolina, Washington State, Illinois, and/or Oregon. Apply for this job