Experienced Customer Service Monitoring Representative – Alarm Response and Dispatch Specialist for Residential and Small Business Security

Introduction to blithequark

At blithequark, we have been at the forefront of providing innovative security solutions since 1874, making us the #1 smart home security provider in the U.S. Our mission is clear: we help save lives for a living. With a strong commitment to continuous innovation, advanced technology, and strategic partnerships, we deliver products and services that protect life and valuables, whether at home, business, or on the go. As a leader in electronic security, interactive home and business automation, and monitoring services, we are dedicated to making a real impact in the lives of our customers every single day.

Why Choose blithequark?

At blithequark, it's more than a job – it's a noble purpose that defines us. We are a team of everyday heroes, united under one purpose: to help save lives for a living. Our employees are passionate, committed, driven, and ambitious, using and developing their talents for good at work, home, and in their communities. By joining our team, you will be part of a company that values diversity, inclusivity, and equal employment opportunities. We celebrate the unique backgrounds, perspectives, and skills that each employee brings, and we strive to ensure every employee and applicant feels valued.

Job Overview

We are seeking an experienced Customer Service Monitoring Representative to join our team in a remote work-from-home position. As an Alarm Monitoring Representative, you will play a pivotal role in our noble purpose to help save lives by monitoring and dispatching proper authorities for residential and small business alarms, as well as contacting appropriate responsible parties. This role is the first step in helping protect our customers when an alarm signal is received.

Key Responsibilities:

• Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
• Paying attention to detail while documenting alarm handling procedures within the alarm screens.
• Completing alarm processing in accordance with departmental procedures.
• Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.
• Receiving inbound calls related to alarm call back inquires.

Requirements and Qualifications

To be successful in this role, you will need:

• High school diploma or equivalent required.
• Minimum of six (6) months of customer service experience required.
• Technical aptitude, problem-solving skills, and ability to prioritize multiple items at once.
• Ability to be licensed in multiple states.

Preferred qualifications include:

• Previous experience in alarm monitoring or a related field.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Skills and Competencies

To excel in this role, you will need to possess:

• Excellent customer service skills, with the ability to remain calm and composed in high-pressure situations.
• Strong problem-solving skills, with the ability to think critically and make sound decisions.
• Technical aptitude, with the ability to learn and navigate new systems and software.
• Ability to work independently and as part of a team, with a strong commitment to teamwork and collaboration.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer a comprehensive training program, as well as opportunities for career advancement and professional development. Our employees receive regular coaching, feedback, and performance evaluations, with opportunities for promotion and advancement within the company.

Work Environment and Company Culture

Our work environment is casual, yet energetic and engaging. We believe in fostering a positive and inclusive work environment, with a strong focus on teamwork, collaboration, and employee well-being. Our employees enjoy a range of benefits, including paid training, full benefits, paid vacation time, tuition reimbursement, and employee referral bonuses.

Compensation and Benefits

The pay for this role is $17.50 per hour base, with opportunities for overtime and bonuses. We offer a comprehensive benefits package, including medical, dental, vision, 401(k) with employer matching, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off. Our employees accrue up to 120 hours in their first year, with an increasing accrual rate after the first year. We also offer six paid holidays and a range of other perks and benefits.

Conclusion

If you are a motivated and dedicated individual who is passionate about making a real impact in the lives of others, we encourage you to apply for this exciting opportunity. As a Customer Service Monitoring Representative at blithequark, you will be part of a team that is committed to helping save lives for a living. With a strong focus on career growth, development, and employee well-being, we offer a rewarding and challenging work environment that is perfect for those who are looking to make a difference. Apply today and join our team of everyday heroes!