Experienced Amazon Locker+ Customer Service Associate - Remote Retail Location Support

Join the Amazon Locker Team: Delivering Exceptional Customer Experiences

At workwarp, we're excited to partner with Amazon to recruit for the role of Amazon Locker+ Customer Service Associate. As a key member of our team, you'll be responsible for providing top-notch customer service at Amazon Locker retail locations, ensuring seamless package delivery and pickup experiences for our customers. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About Amazon Locker

Amazon Locker is a convenient and secure way for customers to pick up and return packages at retail locations. As an Amazon Locker+ Customer Service Associate, you'll play a vital role in making this experience a success. You'll work in designated retail locations, such as Whole Foods Market, freestanding locations, or partner retailers, to facilitate the delivery and return of customer orders.

Key Responsibilities

• Receive, pick, and stow customer orders, process returns, and prepare for delivery
• Assist customers with questions and concerns, providing exceptional customer service
• Work through problem-solving scenarios to resolve customer issues
• Maintain a clean, safe, and organized workspace, adhering to Amazon's high standards
• Manage responsibilities for a Locker location, including opening and closing site
• Use technology, such as smartphones and handheld devices, to sort, scan, and prepare orders
• Receive truck deliveries and perform other tasks as needed

Physical Demands and Work Schedule

As an Amazon Locker+ Customer Service Associate, you'll be required to:

• Perform physical labor, including lifting up to 49 pounds, with or without reasonable accommodation
• Stand and walk during shifts lasting up to five hours, with or without reasonable accommodation
• Use carts, dollies, hand trucks, and other gear to move items around
• Go up and down stairs (where applicable)
• Be available to work part-time between the hours of 8:30 a.m. and 9:30 p.m. with schedules varying week to week

What to Expect at Amazon Locker Locations

As an Amazon Locker+ Customer Service Associate, you'll work in a variety of retail locations, each with its own unique environment. Here's what you can expect:

• Safety: Your safety is our top priority, and we provide safe working conditions
• Surroundings: You'll work behind a counter, interacting with customers, in a Whole Foods Market, freestanding location, partner retailer, or warehouse lobby
• Activity: You'll be on your feet for most of your shift, helping customers and sorting packages
• Temperature: Our Locker locations are in comfortable, climate-controlled environments
• Noise level: Sound levels are minimal, similar to a grocery store
• Dress code: Relaxed, with a few safety rules to follow; comfortable, closed-toe shoes are required

Why You'll Love Working with Amazon

At Amazon, we offer a range of benefits and opportunities that make us an attractive employer. Here are just a few reasons why you'll love working with us:

• Schedule flexibility: Depending on the location, schedules may include full-time, reduced-time, or part-time hours, with the option to work additional hours if needed
• Shift options: Work when it works for you, with shifts available 24/7, including overnight, early morning, day, evening, and weekend shifts
• Anytime Pay: Instantly cash out up to 70% of your earnings immediately after your shift (for select employee groups)
• State-of-the-art facilities: Modern warehouses and retail locations that are clean and well-organized
• Safety: We prioritize your safety, providing protective gear and daily safety tips
• Culture: Be part of an inclusive workplace with a variety of DEI programs and affinity groups
• Team environment: Work on small or large teams that support each other in a workplace ranked among the best in the world
• New skills: Learn the latest Amazon technology, including handheld devices and robotics
• Career advancement: Take advantage of free training and development programs, tuition support options, and career advancement opportunities
• Benefits: Many shifts come with a range of benefits, including pay and savings options, healthcare, and more

Requirements and Qualifications

To be considered for this role, you'll need to meet the following requirements:

• Be at least 18 years old
• Understand and adhere to all job requirements and safety guidelines
• Be able to work in a fast-paced environment with varying schedules
• Be willing to learn and use new technology, such as handheld devices and smartphones

Preferred Qualifications

While not required, the following qualifications can make you a more competitive candidate:

• Previous customer service experience
• Ability to work in a team environment
• Basic math skills and attention to detail
• Familiarity with Amazon or other e-commerce platforms

Compensation and Benefits

As an Amazon Locker+ Customer Service Associate, you'll receive a competitive salary and benefits package. While the specific details of our compensation and benefits may vary depending on the location and other factors, we're committed to providing a fair and rewarding compensation package that reflects our values and priorities.

How to Get Started

If you're ready to join our team and deliver exceptional customer experiences, we encourage you to apply now. Our application process is simple and straightforward, and we'll be in touch soon to discuss next steps.

To learn more about our hiring process and to get support with your application, please visit https://hiring.amazon.com/hiring-process#/. If you have a disability and need an accommodation during the application and hiring process, please visit https://hiring.amazon.com/people-with-disabilities#/ or contact the Applicant-Candidate Accommodation Team (ACAT) for support.

Equal Employment Opportunity

Amazon is committed to a diverse and inclusive workplace. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Join our team today and start delivering exceptional customer experiences!