Experienced Remote Customer Service Representative for American Airlines - Workwarp Opportunity

Join the American Airlines Team as a Remote Customer Service Representative

Are you ready to embark on a new adventure and become a vital part of the world's largest airline? Workwarp is seeking an experienced Remote Customer Service Representative to join the American Airlines team. As a representative of American Airlines, you will be the face of the company, providing exceptional customer service and ensuring a seamless travel experience for our clients.

About American Airlines and Workwarp

American Airlines is a global leader in the aviation industry, with a rich history and a commitment to excellence. As a part of the American Airlines team, you will be joining a dynamic and diverse group of professionals who are passionate about delivering outstanding customer service. Workwarp is a trusted partner of American Airlines, providing innovative solutions and exceptional talent to support the airline's success.

Why You'll Love This Job

As a Remote Customer Service Representative, you will be part of the London Heathrow customer services team within the Worldwide & Cargo department. You will work closely with Team Leaders to deliver a safe and exceptional airport experience to our clients. This role offers a unique opportunity to develop your skills, advance your career, and enjoy a competitive salary of $25/hour.

Key Responsibilities

• Offer consistently excellent customer service, ensuring a seamless experience at all contact points
• Carry out various airport-associated tasks and be prepared to support the daily operation in any capacity required, including check-in, gates, transfer, arrival, baggage services, and ticketing (ATAC)
• Work closely with and take instructions from the Team Leader responsible for the flight/work areas/shift
• Conduct relevant administrative tasks, such as ATAC, pre-flight, and post-flight departure
• Represent American Airlines by adhering to uniform standards and adopting a customer-centered approach at all times
• Promote and sell American Airlines services and products to our clients
• Attend and complete all mandatory training within given time limits
• Adhere to and promote safe working practices at all times
• Perform other reasonable duties consistent with the post

Essential Qualifications and Skills

To succeed in this role, you will need to possess the following essential qualifications and skills:

• Excellent interpersonal skills
• Solution-oriented approach
• Ability to resolve conflicts professionally within time constraints
• Capacity to handle a stressful environment effectively and work with minimal supervision
• Strong customer focus and enjoyment of face-to-face contact with customers
• Ability to represent the company at all times
• Well-groomed appearance and adherence to uniform standards
• Capacity and willingness to work in a shift environment, including weekends, bank holidays, and public holidays
• Reliable and punctual
• Compliant with all American Airlines policies and procedures
• High level of written and verbal communication skills
• Valid BAA Airside Pass
• GSAT trained
• Willingness and ability to complete all relevant training
• Valid DVLA driving license (post holder must be willing to apply for a BAA driving license as and when required)
• Willingness and ability to obtain and maintain a valid BAA Jet Bridge Permit as and when required

Preferred Qualifications

In addition to the essential qualifications and skills, the following preferred qualifications will be considered an asset:

• Computer knowledge, including Microsoft Word, Excel, and email

Career Growth Opportunities and Learning Benefits

At American Airlines, we are committed to supporting the growth and development of our employees. As a Remote Customer Service Representative, you will have access to comprehensive training and development programs, designed to enhance your skills and advance your career. Our inclusive and diverse work environment encourages employees to reach their full potential and create a fulfilling career.

Work Environment and Company Culture

American Airlines is proud of its inclusive and diverse work environment, where employees are encouraged to be themselves and bring their unique perspectives to the table. Our 20+ employee resource groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders, supporting employees in reaching their full potential and creating an inclusive work environment that meets and exceeds the needs of our diverse global customer base.

Compensation, Perks, and Benefits

We offer a competitive salary of $25/hour, as well as a range of benefits and perks that support your well-being and career growth. Our comprehensive benefits package includes opportunities for career advancement, training and development programs, and a dynamic work environment that is both challenging and rewarding.

Take the Next Step

Are you ready to join the American Airlines team and become a vital part of our success story? If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, and let's discuss how you can contribute to the success of American Airlines.

Don't miss this chance to be part of a global leader in the aviation industry. Apply now and take the first step towards a rewarding and challenging career with American Airlines.