Experienced Customer Support Representative - Inbound Call Center Operations at blithequark

Join blithequark as a Customer Support Representative and Deliver Exceptional Service to Our Provider Network

At blithequark, we're dedicated to providing top-notch support to our provider network, ensuring seamless interactions and fostering long-term relationships. As a Customer Support Representative, you'll be the face of our organization, handling inbound calls and emails with professionalism and care. If you're passionate about delivering outstanding customer experiences and thrive in a fast-paced environment, we invite you to join our team.

About blithequark and the Industry

blithequark operates at the forefront of the healthcare industry, connecting providers and clients through innovative solutions and exceptional customer support. As a leader in our field, we're committed to staying ahead of the curve, leveraging the latest technologies and best practices to drive success. Our Customer Support Representatives play a vital role in this mission, providing timely and accurate responses to our provider network's inquiries.

Key Responsibilities

• Answer inbound calls and emails from our provider network, responding to inquiries regarding claims, billing, plan information, account changes, and services.
• Meet individual and team Key Performance Indicators (KPIs), ensuring high-quality service and productivity.
• Handle Medicare/Pace calls in a timely and professional manner, adhering to defined processes and guidelines.
• Complete assigned tasks and projects, prioritizing work effectively to meet deadlines.
• Participate in continuing education seminars and training sessions to stay up-to-date on industry developments and best practices.
• Maintain confidentiality and adhere to HIPAA regulations, handling sensitive information with care.
• Establish and maintain effective working relationships with colleagues, providing support and collaborating on problem-solving initiatives.

Essential Qualifications

To succeed as a Customer Support Representative at blithequark, you'll need:

• A High School Diploma or equivalent.
• Minimum 1 year of inbound call center experience, preferably in a healthcare or related industry.
• Proficiency in current computer technology, with extensive experience using Excel and Word.
• Excellent communication and interpersonal skills, with the ability to interact with clients and staff at all levels.
• Strong problem-resolution skills, with the ability to recommend suggestions for process improvements.
• The ability to work independently with minimal supervision, prioritizing tasks effectively and managing multiple responsibilities.

Preferred Qualifications

While not required, the following qualifications can enhance your candidacy:

• Exposure to health plan management operations or related experience.
• General knowledge of medical terminology.
• Previous experience working in a remote or flexible work environment.

What We Offer

At blithequark, we provide a comprehensive benefits package and a supportive work environment that fosters growth and development. Our benefits include:

• Competitive hourly rate of $19.00.
• 401(k) plan to help you plan for the future.
• Dental, health, and vision insurance to support your well-being.
• Paid time off to recharge and pursue your interests.
• The flexibility to work from home, with the equipment and resources you need to succeed.

Training and Onboarding

To ensure your success, we'll provide comprehensive training and onboarding:

• Three weeks of training, Monday-Friday, 8:00 AM - 4:30 PM CST, starting September 24, 2023.
• Equipment will be provided after completing the onboarding process.
• You'll use your own equipment for the first three days of training.

Work Schedule

After completing training, you'll work:

• 40 hours per week, with 8-hour shifts, Monday-Friday.
• Between 7:00 AM - 6:00 PM CST, with a consistent schedule.

Join Our Team

If you're a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply to blithequark as a Customer Support Representative. With our comprehensive benefits package, flexible work arrangements, and opportunities for growth and development, we're confident you'll thrive in our organization. Apply now and take the first step towards delivering exceptional service to our provider network.

Don't miss this opportunity to join our dynamic team and shape the future of customer support at blithequark. Apply today!