Provider Customer Service Excellence: Join blithequark as a Remote Call and Chat Representative in Houston, TX

Transforming Healthcare through Exceptional Customer Service

At blithequark, we're revolutionizing the healthcare experience by creating healthier communities and breaking down barriers to quality care. As a pioneer in the industry, we're committed to making a meaningful impact on the lives of millions. If you're passionate about delivering outstanding customer service and want to be part of a dynamic team that's shaping the future of healthcare, we invite you to join us as a Provider Customer Service Call and Chat Representative.

About the Role

As a Provider Customer Service Call and Chat Representative at blithequark, you'll be the advocate for healthcare providers, resolving their queries and concerns through phone calls and concurrent chats. Your expertise will be instrumental in addressing a range of topics, including benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health.

Key Responsibilities

• Serve as the primary point of contact for healthcare providers, demonstrating accountability and ownership in resolving issues.
• Provide multi-channel support through calls and concurrent chats, ensuring timely and effective resolution of provider queries.
• Triage contacts from healthcare professionals, identifying their needs and delivering personalized support.
• Research and resolve complex prior authorization and claim issues, taking proactive steps to prevent repeat calls and escalations.
• Collaborate with internal partners to ensure seamless issue resolution and communication with providers.
• Utilize multiple systems to extract necessary information, navigating various lines of business, provider types, and call types.
• Influence providers to adopt self-service digital tools, promoting faster resolution and enhanced navigation.

What We Offer

At blithequark, we're committed to your growth and success. Here's what you can expect:

• A comprehensive 10-week paid training program, conducted virtually from the comfort of your home.
• A dynamic work environment that challenges you to excel and provides clear direction for success.
• Opportunities for career advancement and professional development.
• A culture that values diversity, equity, and inclusion, fostering a healthier atmosphere for all.

Essential Qualifications

• High School Diploma or equivalent work experience.
• 1 year of customer service experience, with a proven track record of analyzing and resolving customer concerns.
• Proficiency in computer applications, including Windows PC, and the ability to navigate complex systems.
• A typing speed of 35-40 WPM with 90% accuracy.
• Availability to work a full-time schedule (40 hours/week) between 10:30 AM - 7:05 PM CST, Monday - Friday, with occasional overtime, weekends, and holidays as needed.

Preferred Qualifications

• Experience in a related environment, such as a call center or customer service role, using phones and computers as primary job tools.
• Prior healthcare experience and knowledge of healthcare terminology.

Telecommuting Requirements

• Reside within a 60-mile commutable distance of Houston, TX.
• Maintain a dedicated work area that is secure, private, and free from distractions.
• Ensure a reliable high-speed internet connection.

Soft Skills

To succeed in this role, you'll need:

• Excellent multitasking abilities, including typing in multiple conversations.
• Strong problem-solving, organization, and interpersonal skills.
• Emotional Intelligence and Empathy.
• Active Listening and Comprehension.
• Effective written communication skills.
• A consistent track record of achieving quality and productivity standards.

Our Commitment to Diversity and Inclusion

At blithequark, we believe that diversity creates a healthier atmosphere. We're an Equal Employment Opportunity/Affirmative Action employer, committed to providing equal consideration for all qualified applicants, regardless of their background, identity, or ability. Our mission is to help people live healthier lives and make the health system work better for everyone.

Join Our Team

If you're passionate about delivering exceptional customer service and want to be part of a team that's transforming the healthcare landscape, we invite you to apply for this exciting opportunity. As a Provider Customer Service Call and Chat Representative at blithequark, you'll be part of a dynamic team that's shaping the future of healthcare. Apply now and take the first step towards a rewarding career that makes a meaningful impact.

We offer a competitive compensation package, comprehensive benefits, and a range of perks that support your well-being and career growth. As a blithequark team member, you'll enjoy a culture that values diversity, equity, and inclusion, and provides opportunities for professional development and advancement.

Don't miss this chance to join our team and be part of a brighter future in healthcare. Apply today!