Remote Parts & Inventory Customer Support Agent - Work from Home with blithequark

Join blithequark and Revolutionize the Automotive Industry through Exceptional Customer Support

Are you a customer service virtuoso with a passion for troubleshooting and a knack for connecting people with solutions? Do you aspire to work from the comfort of your own home and be part of a dynamic team that's changing the face of the automotive industry? If so, we've got an exciting opportunity for you to join blithequark as a Remote Parts & Inventory Customer Support Agent!

About the Role

As a Remote Parts & Inventory Customer Support Agent at blithequark, you'll be the linchpin in delivering extraordinary customer experiences. You'll be the primary point of contact for customers, dealership service departments, and client breakdown departments, providing timely and accurate solutions to their queries and concerns. Your expertise and technical knowledge will not only resolve issues but also enhance customer satisfaction and loyalty.

Key Responsibilities

• Interact with customers via telephone, email, chat, and scripted dialogue to address their needs and concerns
• Log calls and update customer account records to ensure seamless follow-up and resolution
• Utilize your interpersonal skills and technical product knowledge to respond to daily customer-centric activities
• Serve as the primary contact for dealership service departments and client breakdown departments
• Manage cases, tracking multiple interactions required for specific repairs
• Reduce downtime to enhance customers' experience and overall satisfaction
• Escalate inquiries to product support, billing, sales, orders, or return/repair claims as needed
• Conduct outbound calls to respond to submitted questions at higher levels
• Offer timely and accurate solutions through inbound and outbound conversations while maintaining a positive and upbeat attitude

Essential Qualifications

To succeed in this role, you'll need:

• A Bachelor's degree and two or more years of customer service experience and/or technical product knowledge
• Or, a Master's degree in lieu of experience
• Or, four or more years of customer service experience and/or technical product knowledge along with a high school diploma or equivalent
• The ability to work shifts within the center's hours of operation (Monday - Friday, 8 a.m. - 6 p.m. Eastern time)
• A reliable schedule, as some queues are time-sensitive

Remote Work Requirements

To work from home effectively, you'll need:

• To be a Michigan resident
• High-speed internet access at home that you can connect to via Ethernet or landline
• A secluded and distraction-free work environment

Why Join blithequark?

At blithequark, we believe that the value of your employment goes beyond your paycheck. We're committed to providing a comprehensive total compensation package that includes:

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance

Benefits to Make Your Life Easier

• Teladoc: Free online access to doctors 24/7
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial, and estate guidance (will) services

About blithequark

Our mission is to deliver extraordinary experiences by leading with humility, embracing everyone, sweating the details, and moving mountains (making the impossible possible) – for our blithequark Family members and for the world-leading companies that partner with us.

We're an Equal Opportunity Employer, promoting an inclusive, caring, and respectful work environment. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Career Growth Opportunities

At blithequark, we're committed to helping you grow professionally. You'll have access to training and development programs that will enhance your skills and knowledge, preparing you for future opportunities within the company.

Work Environment and Company Culture

Our company culture is built on the principles of humility, inclusivity, and respect. We strive to create a work environment that's collaborative, innovative, and supportive. As a remote worker, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences.

Compensation and Perks

We offer competitive pay and a comprehensive benefits package that includes health, dental, and vision insurance, paid time off, and retirement savings plans. You'll also have access to a range of perks, including Teladoc, a 24/7 nurse help desk, and patient advocacy services.

Conclusion

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply to blithequark as a Remote Parts & Inventory Customer Support Agent. Join our team and be part of a company that's committed to delivering extraordinary experiences and making a difference in the automotive industry.

Apply now and take the first step towards a fulfilling career with blithequark!