Experienced Assistant Vice President of Client Services - Pipeline Management and Strategy Development (Remote Opportunity)

Introduction to Businessolver

Imagine being part of a company that has been at the forefront of delivering market-changing benefits technology and services for over two decades. Since 1998, Businessolver has been driven by an intrinsic responsiveness to client needs, creating client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools. Founded by HR professionals, our unwavering service-oriented culture and secure SaaS platform have provided measurable success in our mission to provide complete client delight. We are now seeking an exceptional Assistant Vice President of Client Services - Pipeline to join our team and drive the delivery of high-quality client experiences.

Job Overview

The AVP of Client Services is a critical role that serves as a driver of execution, accountable for delivering consistent, high-quality client experiences. As a key member of our team, you will be responsible for proactive management, driving accountability, and operational execution at all touch points for your clients. Your expertise will support all client-related activities as well as the needs of the team to deliver client delight. This is a remote opportunity, offering the freedom and flexibility to work from anywhere, with occasional travel required (up to 15%).

Key Responsibilities

• Partner with Project Management and Production Planning team members daily to review capacity, team deliverables, and performance
• Provide direction on documentation of work requests, participating in discussions to define and assign work to appropriate resources
• Review and analyze performance on client health scorecard weekly, reviewing risk areas with team members as needed
• Act as client escalation point for service delivery concerns to provide oversight and drive delivery of key initiatives, ensuring all items are documented and addressed
• Provide operational performance reports to client leadership team, identifying successes, risks, and needs weekly
• Conduct regular strategy meetings with Customer Success team to review client activity, needs, and performance
• Lead daily stand-up meetings with team members to communicate business initiatives and review deliverables such as open cases, file activity, and other related client maintenance tasks
• Manage team members by conducting regular 1:1s, reviewing work, processes, and other team member needs to ensure successful execution of assigned tasks
• Conduct new team member training and support overall learning paths for all team members, aligning resources as needed
• Ensure team is executing against Annual Enrollment related activities and proactively engage clients and internal teams as needed on open items
• Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations
• Engage in ongoing educational opportunities on product releases, updates, and system functionality

Essential Qualifications

• 8+ years of progressive experience working with brokers, carriers, and clients in the Benefit Administration arena
• Bachelor's Degree in Management, Communication, or a similar field preferred
• Experience with Technology, Health & Welfare Benefits, Human Resources, or Health Care strongly preferred
• Highly motivated, confident, energetic, and possess a positive attitude
• Strong relationship management and project management expertise, analytical skills, and the ability to engage and motivate multiple stakeholders across the organization
• Excellent communication skills and the ability to apply these skills in either verbal or written form when interacting with various clients, company personnel, and team members
• Resourceful and creative problem solver – constructively working with team members to find solutions
• Tech-savvy – must have a comfort level with learning new technology and being able to communicate effectively when discussing with clients
• Desire to learn about the newest cutting-edge technology and passion for continuous learning

Preferred Qualifications

• Previous experience in a leadership or management role, with a proven track record of driving team success and delivering high-quality client experiences
• Strong understanding of the benefits administration industry, including trends, challenges, and opportunities
• Experience with project management tools and software, such as Asana, Trello, or similar platforms
• Excellent presentation and public speaking skills, with the ability to communicate complex ideas and concepts to various audiences

Career Growth Opportunities and Learning Benefits

At Businessolver, we are committed to the growth and development of our employees. As an AVP of Client Services, you will have access to ongoing educational opportunities, including training and development programs, industry conferences, and workshops. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional client experiences. Our company culture encourages collaboration, innovation, and creativity, providing a dynamic and engaging work environment that supports your career goals and aspirations.

Work Environment and Company Culture

Our team has spent two decades crafting a culture that challenges each employee to perform at the top of their game – and have fun doing it! We believe in maintaining an environment that protects client data and expect all employees to adhere to policy, procedures, and controls. As an AVP of Client Services, you will be part of a team that values excellence, collaboration, and continuous learning. Our company culture is built on the principles of integrity, respect, and open communication, providing a positive and supportive work environment that encourages employee engagement and satisfaction.

Compensation, Perks, and Benefits

The pay range for this position is $90K to $140K per year, depending on the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. This role is also eligible to participate in the annual bonus incentive plan. As a full-time or part-time benefit-eligible employee, you will receive a comprehensive benefits package, which can be viewed on our website. Our benefits package includes a range of perks and benefits, such as health insurance, retirement savings, and paid time off, designed to support your overall well-being and quality of life.

Conclusion

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for the Assistant Vice President of Client Services - Pipeline role. This is a unique opportunity to join a dynamic and growing company that values excellence, collaboration, and continuous learning. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards an exciting and rewarding career with Businessolver!

Apply now and become part of a team that is dedicated to delivering exceptional client experiences and making a difference in the benefits administration industry. We look forward to hearing from you!