Bilingual Customer Service Representative - Remote Opportunity at blithequark

Join the blithequark Team: Revolutionizing Customer Experience

Are you seeking a career change that allows you to work from home within a global, forward-thinking organization that fosters a genuine inclusive culture and a true sense of belonging? Do you wish to be part of a company that annually wins awards such as Best Workplaces in the World, Happiest Employees, and Top Companies for Career Growth? Then, a remote Customer Service Representative position at blithequark is the perfect fit for you!

About blithequark and This Role

At blithequark, we're on a mission to help the world's most renowned brands enhance their businesses through exceptional customer experiences and technological innovation. As a remote Customer Service Representative, you'll join a diverse team from over 70 countries where every member contributes to and supports each other's success and well-being. We're proud to be a team that changes the game.

This role is an excellent opportunity to reimagine a new career path while making lifelong friends. We provide comprehensive training, technology, and ongoing support to ensure your success. With blithequark, there's real potential for professional and personal growth. In fact, about 80% of our managers and leaders have been internally promoted, thanks to our range of FREE leadership development and learning programs designed to put you on the path to the career you've always envisioned.

Key Responsibilities

• Provide inbound customer support using a call flow guide in the customer's preferred language.
• Assist customers in resolving basic technical issues.
• Follow, document, and retrieve information in databases.
• Maintain in-depth knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; knowledge of iOS and/or MacOS, or comparable technology, is a plus.
• Offer additional products and/or services.
• Deliver expert customer experiences with a smile.

Essential Qualifications

Your skills, integrity, knowledge, and genuine compassion will bring value and success to every customer interaction. The key qualifications for our remote Customer Service Representative role include:

• Fluency in both French and English.
• 1+ year of customer service experience.
• High school diploma or GED.
• A quiet, distraction-free environment to work from home.
• Rapid multitasking abilities.
• Desire to learn new technologies.
• Strong computer navigation skills and computer knowledge.
• A desktop or laptop for performing PC and Internet testing; a work computer may be provided based on the position, but it's not guaranteed (to be discussed in detail with a recruiter).
• High-speed Internet (no wireless/hotspots or satellite) and a smartphone.

What blithequark Offers You

One of our core cultural beliefs is: We stand up for our people. That's why we heavily invest in our revolutionary solutions, infrastructure, and capabilities to ensure the long-term success of our teams and clients. And we'll invest in YOU to help with your career journey and personal development.

In this role, you'll enjoy:

• Paid training and performance-based incentives.
• Lucrative employee referral bonus opportunities.
• Registered retirement savings plan; sick leave and paid time off; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP).
• Health and wellness programs with qualified partners to help promote good health.
• Mentorship programs that support your enriching career journey.
• Celebrations for blithequark Day, Team Appreciation Day, Customer Service Week, World Cleanup Day, #MyOneEarthPromise, and more.

Career Growth and Personal Development

At blithequark, we're committed to your growth. With a strong track record of promoting from within, we offer various development programs to help you achieve your career goals. Whether you're looking to move into a leadership role or expand your skill set, we're here to support you every step of the way.

Reimagine Your Best Self

If this sounds like the ideal next step in your career journey, we want to hear from you. Join blithequark and be part of a team that's changing the customer experience landscape. Apply now and take the first step towards a fulfilling career with a global leader.

Last updated: 2024-08-20