Bilingual Customer Service Representative - Delivering Exceptional Service to Spanish-Speaking Clients in a Dynamic, Mission-Driven Environment at blithequark

Join blithequark, a Leader in Refrigerated Home-Delivered Meals, as a Bilingual Customer Service Representative

blithequark is revolutionizing the healthcare market with its innovative approach to providing refrigerated home-delivered meals. As a rapidly growing company, blithequark is seeking a highly skilled and compassionate Bilingual Customer Service Representative to be the frontline ambassador to its Spanish-speaking clients. This fully remote position is an exciting opportunity to be part of a dynamic team that is making a tangible difference in the lives of others.

About blithequark and the Role

At blithequark, the mission is to provide tailored nutrition solutions to seniors, patients recovering post-discharge, and those managing chronic conditions. With over 25 years of experience in the industry, blithequark has established itself as a trusted provider of fully prepared, refrigerated meals delivered directly to homes nationwide. As a Bilingual Customer Service Representative, you will play a critical role in ensuring that Spanish-speaking clients receive exceptional service, have their questions addressed, and their meal orders processed efficiently and accurately.

Key Responsibilities

• Handle inbound and outbound customer service calls with clients placing meal orders, providing a personalized and caring experience.
• Address client inquiries, concerns, and issues with professionalism and empathy, resolving complaints promptly and effectively.
• Accurately input order information into the client order screen, ensuring seamless processing and fulfillment of meal orders.
• Document all client interactions in the client information database, maintaining detailed records and enabling continuity of care.
• Proactively contact assigned clients to ensure they have an order on file, demonstrating a commitment to their well-being and satisfaction.
• Collaborate with case managers via telephone, email, and/or fax to address special situations or concerns related to client care.
• Work efficiently while maintaining a client-centric approach, avoiding a rushed or impersonal experience.

Essential Qualifications and Skills

To succeed in this role, you will need:

• Fluency in both English and Spanish, enabling effective communication with Spanish-speaking clients.
• A high school diploma or equivalent (GED), demonstrating a foundational level of education.
• A minimum of 1 year of previous customer service experience, showcasing your ability to handle client inquiries and resolve issues.
• Proficiency in the Microsoft Office suite (Word, Excel, Outlook), with the ability to navigate and utilize these tools efficiently.
• Clear and effective oral communication skills, both in person and over the phone.
• The ability to deescalate tense situations and resolve customer complaints in a fair and timely manner.
• A commitment to adhering to company policies and embodying core values in daily interactions.
• A reliable, wired internet connection using an ethernet port, ensuring stable and secure connectivity.
• A quiet, distraction-free workspace that enables focus and productivity.

Preferred Qualifications and Skills

While not mandatory, the following skills and experiences are highly valued:

• Previous call center experience, demonstrating familiarity with the dynamics of a fast-paced, customer-focused environment.
• Experience with auto dialer, multi-line phone systems, and/or Customer Relationship Management (CRM) systems, showcasing technical skills.
• Knowledge of HIPAA policies and procedures, highlighting an understanding of the importance of confidentiality and compliance.

Physical Requirements and Work Environment

This is a fully remote position, requiring:

• The ability to perform repetitive motions involving the wrists, hands, and/or fingers.
• A sedentary work style, with prolonged periods of sitting and remaining in a stationary position.
• Visual perception and acuity, including peripheral vision, depth perception, and the ability to adjust focus.

As a fully remote employee, you will need to create a dedicated workspace that is quiet, comfortable, and free from distractions.

Career Growth and Benefits at blithequark

At blithequark, we are committed to the growth and development of our team members. As a Bilingual Customer Service Representative, you will have access to:

• A tiered growth path for promotion, starting from day one, enabling career advancement and professional growth.
• Eligibility for referral bonuses, starting from day one, rewarding your contributions to the team's success.
• Weekly paychecks, providing a regular and reliable income stream.
• PTO, 401k, and a comprehensive benefits package, demonstrating our commitment to your overall well-being.

Company Culture and Values

blithequark is a family-operated business that values compassion, kindness, and community. As a team member, you will be part of a dynamic and mission-driven organization that is dedicated to making a positive impact in the lives of others. Our culture is built on a foundation of fun, empathy, and friendship, creating a work environment that is both supportive and inspiring.

Compensation and Perks

The starting wage for this position is $16.00/hour, with weekly pay and benefits available after 30 days of employment. As a blithequark team member, you will enjoy a range of perks and benefits, including:

• A competitive compensation package, reflecting your skills and experience.
• A comprehensive benefits package, providing security and peace of mind.
• Opportunities for career growth and professional development, enabling you to achieve your goals.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates, regardless of race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation, or military status.

Join Our Team

If you are a compassionate and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Bilingual Customer Service Representative at blithequark, you will be part of a dynamic team that is making a tangible difference in the lives of others. Apply today to join our mission-driven organization and start your journey towards a rewarding and fulfilling career.