Experienced Customer Support Representative for blithequark - Fully Remote Opportunity with a Dynamic SaaS Company

Join blithequark, a Pioneer in Online Marketing Services for Insurance Agents

At blithequark, we're revolutionizing the way insurance agents across the United States approach online marketing. Our unique software-as-a-service platform is designed to empower these professionals with the tools they need to succeed in a competitive landscape. As a forward-thinking and entrepreneurial organization, we're committed to fostering a work environment that encourages creativity, innovation, and collaboration. We're now seeking a skilled and dedicated Customer Support Representative to join our growing team on a full-time basis.

About Our Company Culture and Values

blithequark is built on a foundation of inclusivity, diversity, and a passion for delivering exceptional customer experiences. Our team is spread across different locations, and we're proud to offer a flexible remote work environment that allows our employees to thrive. We're looking for individuals who are not only skilled in their craft but also share our values of empathy, integrity, and a customer-centric approach.

Key Responsibilities

As a Customer Support Representative at blithequark, you will be the primary point of contact for our customers, providing them with top-notch support and ensuring their success with our platform. Your key responsibilities will include:

• Onboarding customers to our service through our defined onboarding process, ensuring a seamless transition and setting them up for long-term success.
• Responding to customer inquiries via various channels, including Zoom, phone, email, and online chat, in a timely and professional manner.
• Resolving customer complaints and issues by clarifying the problem, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
• Directing requests and unresolved issues to the designated resource, ensuring that customer needs are met and exceeded.
• Managing and updating our knowledge base and related customer support documents to ensure accuracy and relevance.
• Providing feedback and insights to the product and marketing teams to help drive product improvements and marketing strategies.

Essential Qualifications and Skills

To succeed in this role, you will need to possess the following essential qualifications and skills:

• Excellent interpersonal and communication skills, with the ability to effectively interact with customers, colleagues, and stakeholders.
• Strong problem-solving and analytical skills, with the ability to troubleshoot issues and provide timely resolutions.
• Proficiency in the basics of internet technology and online marketing, with a willingness to learn and adapt to new tools and platforms.
• Customer service-oriented, with a passion for delivering exceptional experiences and building strong relationships.
• Self-motivated and organized, with the ability to work independently in a remote environment.
• Stress tolerant, with the ability to manage multiple priorities and deadlines.

Preferred Qualifications

While not required, the following qualifications and skills are considered a plus:

• Knowledge of the insurance and financial services industry, with an understanding of the unique challenges and opportunities faced by professionals in this space.
• Experience with SaaS platforms and online marketing tools, with a proven track record of success in a customer-facing role.
• Familiarity with customer support software and technologies, including CRM systems and ticketing platforms.

What We Offer

At blithequark, we're committed to providing our employees with a comprehensive benefits package and a work environment that supports their well-being and success. Some of the benefits you can expect include:

• A competitive salary and benefits package, including generous Health, Dental, Disability, and Vision Insurance, as well as a 401k plan.
• A flexible remote work environment that allows you to work from anywhere, at any time, as long as you're available during our core hours of 9 am - 5 pm Eastern Time, Monday - Friday.
• Opportunities for career growth and professional development, with a focus on continuous learning and skill-building.
• An inclusive work environment that values diversity, equity, and inclusion, and is committed to creating a culture of belonging and respect.

Location and Work Arrangement

This is a 100% remote job, and we're looking for candidates who are based in one of the following US states: Washington, California, Utah, Iowa, New Jersey, North Carolina, or Florida. As a remote employee, you'll be expected to be available during our core hours and to maintain a high level of productivity and communication.

Why Join blithequark?

By joining blithequark, you'll become part of a dynamic and innovative company that's shaping the future of online marketing for insurance agents. You'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences and driving business growth. If you're a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.

Don't miss this opportunity to join a company that's making a difference in the insurance industry. Apply now to become a Customer Support Representative at blithequark and start your journey towards a fulfilling and successful career.