Experienced Bilingual Call Center Service Representative – Healthcare Insurance Support and Customer Service Expert

Welcome to Workwarp: A Leader in Healthcare Insurance Support

At Workwarp, we are dedicated to providing exceptional support to individuals and families in need of healthcare insurance. As a trusted partner in the healthcare industry, we strive to make a positive impact on the lives of our customers. Our team of compassionate and knowledgeable professionals is committed to delivering outstanding service, and we are now seeking an experienced Bilingual Call Center Service Representative to join our dynamic team.

About the Position

As a Bilingual Call Center Service Representative, you will play a vital role in assisting Maryland residents in understanding and obtaining health insurance coverage. This fully remote position offers the flexibility to work from the comfort of your own home in Florida while serving clients in Maryland. If you have a strong desire to help others and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Answer inbound calls from customers seeking information and assistance with healthcare insurance options, providing clear and concise guidance to help them make informed decisions.
• Update customer and account information accurately and efficiently, ensuring that all records are up-to-date and easily accessible.
• Utilize multiple database applications to provide effective support and resolve customer inquiries in a timely manner.
• Engage with customers and coworkers in a positive and professional manner, demonstrating strong communication and interpersonal skills.
• Be open to feedback and coaching, using it as an opportunity for continuous improvement and growth.
• Respond to general customer inquiries, providing helpful and accurate information to address their concerns.
• Strive to meet performance metrics, demonstrating a commitment to delivering exceptional service and driving professional growth.

Essential Qualifications

• High school diploma or equivalent; college attendance or degree is preferred.
• Strong verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
• Minimum 1 year of Call Center experience, with a proven track record of delivering exceptional customer service.
• Minimum 1 year of healthcare experience, with a solid understanding of health insurance policies and terminology.
• Computer proficiency, with the ability to learn and adapt to new systems and technologies quickly.
• Ability to learn and understand health insurance policy and terminology, providing the best possible solutions to customers seeking assistance.
• Strong interpersonal skills, with the ability to engage and interact well with consumers and coworkers.
• Ability to problem-solve, prioritize, and multi-task while utilizing multiple computer applications during calls.
• Must be flexible, reliable, and available for occasional overtime as needed.
• Must be able to pass required skill and knowledge assessment tests.
• Able to commit to 3 weeks of class training without missing any time from work.
• Able to commit to 4 weeks of supervised call taking (nesting) without missing any time from work.

Preferred Qualifications

• Experience in customer service for at least 1 year is preferred, with a proven track record of delivering exceptional service in a fast-paced environment.
• Bilingual in English and Spanish is required, with the ability to communicate effectively with customers who speak both languages.

Skills and Competencies

• Strong communication and interpersonal skills, with the ability to engage with customers and coworkers in a positive and professional manner.
• Ability to problem-solve and think critically, providing effective solutions to customer inquiries and concerns.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to work in a fast-paced environment, with a high level of flexibility and adaptability.
• Strong technical skills, with the ability to learn and adapt to new systems and technologies quickly.

Career Growth Opportunities and Learning Benefits

At Workwarp, we are committed to the growth and development of our employees. As a Bilingual Call Center Service Representative, you will have access to comprehensive training and development programs, designed to help you build your skills and advance your career. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional service and making a positive impact on the lives of our customers.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, empathy, and compassion. We believe in creating a positive and supportive work environment, where our employees can thrive and grow. As a fully remote team, we are committed to staying connected and engaged, with regular virtual meetings and team-building activities. We also offer a range of benefits and perks, designed to support the well-being and happiness of our employees.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits, including a referral bonus program. Refer a friend and receive $50 after they work 90 days. We also offer opportunities for professional growth and development, with a range of training and development programs designed to help you build your skills and advance your career.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Bilingual Call Center Service Representative, you will have the chance to make a positive impact on the lives of our customers, while also building your skills and advancing your career. Don't miss out on this opportunity to join our dynamic team and be a part of something special. Apply today and let's build the future together!