Urgently Hiring Experienced Bilingual Spanish/English Customer Service Representatives for Remote Work Opportunities

Welcome to Teleperformance: A Global Leader in Digital Business Services

Teleperformance is a renowned global company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. With over 500,000 inspired and passionate employees speaking more than 300 languages, our global scale and local presence enable us to make a positive impact on our communities, clients, and the environment. We are committed to providing exceptional customer experiences, and we are seeking talented and dedicated individuals to join our team as Bilingual Spanish/English Customer Experts.

About the Role: Bilingual Spanish/English Customer Experts

As a Bilingual Spanish/English Customer Expert, you will be the primary point of contact for our clients' customers, providing exceptional service and support via phone, email, chat, and social media. Your goal will be to resolve customer inquiries, issues, and concerns in a professional and courteous manner, ensuring a positive experience for every customer interaction. If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Respond to customer inquiries and resolve issues via phone, email, chat, and social media in a timely and professional manner
• Connect with customers to understand their needs and provide personalized solutions to their problems
• Calmly attempt to resolve and de-escalate any issues, escalating interactions when necessary and appropriate
• Track all call-related information for auditing and reporting purposes
• Provide feedback on call issues and suggest improvements to processes and procedures
• Meet sales objectives as defined, promoting products and services to customers when applicable
• Work collaboratively with other team members to achieve team goals and objectives

Essential Qualifications:

To be successful in this role, you will need to possess the following essential qualifications:

• Fluency in both Spanish and English (verbal and written)
• Minimum 6 months of customer service experience
• High school graduate or equivalent
• Ability to type 25 words per minute
• Comfort with desktop computer systems and Windows operating systems
• Proven oral and written communication skills
• Logical problem-solving skills and ability to work independently
• Availability to work various shifts, including evenings and weekends

Preferred Qualifications:

While not essential, the following qualifications are preferred:

• 6 months of call center experience
• 6 months of sales experience
• Previous experience working in a fast-paced, dynamic environment
• Superior negotiating skills and ability to stay composed and objective in challenging situations

Work from Home Requirements:

To work from home, you will need to meet the following technical requirements:

• Minimum subscribed download rate of 15.0 Mbps
• Minimum subscribed upload rate of 5.0 Mbps
• ISP must have no packet loss and ping under 50ms
• Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
• Proof of internet speed required
• Clean and quiet workspace

What We Offer:

At Teleperformance, we offer a range of benefits and opportunities to our employees, including:

• Competitive salary and benefits package
• Paid training and ongoing development opportunities
• Full benefits, including medical, dental, vision, and 401(k)
• Paid time off and employee wellness and engagement programs
• Opportunities for career advancement and professional growth

Our Company Culture:

At Teleperformance, we pride ourselves on our positive and supportive company culture. We believe in fostering a work environment that is inclusive, respectful, and empowering, where every employee feels valued and encouraged to contribute their best. We are committed to making a positive impact on our communities and the environment, and we expect our employees to share this commitment.

Career Growth Opportunities:

At Teleperformance, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, as well as opportunities for advancement and promotion. Our employees have the opportunity to work on a variety of projects and with different clients, which can help to broaden their skills and experience. We also offer a range of benefits and incentives to recognize and reward our employees' hard work and contributions.

Why Join Our Team?

By joining our team as a Bilingual Spanish/English Customer Expert, you will have the opportunity to work with a global leader in digital business services, providing exceptional customer experiences to clients around the world. You will be part of a dynamic and supportive team, with opportunities for career growth and development. If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.

How to Apply:

To apply for this role, please submit your application today. We look forward to hearing from you and exploring how you can contribute to our team's success.