Experienced Product Manager for End-to-End Customer Experience – Leading Digital Transformation and Innovation in the Medical Device Industry

Introduction to blithequark

At blithequark, we have been revolutionizing the lives of hundreds of thousands of patients since 2000 with our innovative Omnipod product platform. Our mission is to enable our customers to enjoy simplicity, freedom, and healthier lives through the use of our wearable, waterproof, and lifestyle-accommodating technology. We are now seeking a highly motivated and experienced Product Manager to join our End-to-End (E2E) Product Management Customer Experience team. As a key member of our team, you will be responsible for developing new products and optimizing existing capabilities throughout the customer journey, leading to enhanced customer satisfaction and business growth.

About the Role

We are looking for a self-motivated and experienced Product Manager to lead our digital customer experience offerings. The successful candidate will have experience leading end-to-end product management for global digital products, with the ability to translate business goals into high-impact product initiatives. Working in an Agile environment, in collaboration with a cross-functional team, you will be responsible for defining and executing the Product roadmap for our digital customer experience offerings and ensuring the Backlog is properly prioritized, defined, and executed for the team.

Key Responsibilities

• Cultivate a deep understanding of customer needs, competitive dynamics, and market opportunities to inform product development and optimization.
• Develop and articulate a clear vision for products and lead the execution of the integrated roadmap to achieve enterprise and franchise-level goals.
• Define integrated release targets and scope, value proposition, and delivery to drive growth, provide customers with a cadence of new innovations, and maximize return on investment.
• Collaborate with other product managers to establish processes and best practices for Product Management and Product Owners at blithequark.
• Collaborate on franchise roadmap and priorities in relation to enterprise-wide strategies to ensure alignment and cohesion.
• Work closely with the Sr. Product Manager and business stakeholders to define and prioritize the team's feature backlog, ensuring that it is aligned with business objectives and customer needs.
• Work closely with the Product Marketing Manager to understand the blithequark customer journey and product launch strategies that will impact business processes across the customer journey.
• Develop process flows to illustrate the impact on operations due to new or improved capabilities, ensuring that all stakeholders are informed and aligned.
• Define features with acceptance criteria, dependencies, assumptions, risks, and success metrics to ensure that products meet customer needs and business objectives.
• Work closely with technical architects to obtain high-level work estimation and solution designs for release planning, ensuring consistency across all work within delivery teams.
• Maintain the conceptual and technical integrity of the features for the team, ensuring that products are developed with a customer-centric approach.
• Provide input into release timelines and investigate alternate paths forward on potential timing options, ensuring that products are delivered on time and meet customer needs.
• Drive scope tradeoff evaluations on feature implementation, ensuring that products meet business objectives and customer needs while minimizing waste and maximizing value.
• Participate in usability studies to bring the voice of the customer to the team, ensuring that products are developed with a customer-centric approach.
• Support the Sr. Product Manager with business case development (both cost and value) for new opportunities and product improvements, ensuring that products meet business objectives and customer needs.
• Serve as the 1st escalation point for Product Owners of delivery teams (questions on feature refinement, solution options, and/or in-sprint tradeoffs), providing guidance and support to ensure that products are developed with a customer-centric approach.

Required Leadership Skills and Behaviors

The successful candidate will be a passionate, inspirational leader who leads with an enterprise mindset, challenges the status quo, and can align the organization behind a clear vision and strategy. You will have strong emotional intelligence and the ability to engage and lead others through change to advance new ways of working. Experience guiding high-performance teams, driving accountability, empowerment, customer centricity, and collaboration across functions and teams is essential.

Required Skills and Competencies

The ideal candidate will have a customer-obsessed mindset with the ability to translate customer insight into product vision and lead execution to achieve franchise goals. You will have strong business acumen and a passion for delivering impact by executing world-changing technologies. Strong ability to influence, interact, and lead globally, as well as strong cross-functional leadership skills, are essential. The ability to translate business cases into a roadmap informed by technical constraints, balancing technical with desired business outcomes, is also required.

• Customer-obsessed mindset with ability to translate customer insight into product vision and lead execution to achieve franchise goals.
• Strong business acumen and passion for delivering impact by executing world-changing technologies.
• Strong ability to influence, interact, and lead globally.
• Strong cross-functional leader, able to bring out the best in cross-functional colleagues to guide swift, effective trade-offs and decision-making.
• Ability to translate business cases into a roadmap informed by technical constraints, balancing technical with desired business outcomes.
• Enterprise mindset (understands impact of their decision on other functions and products).
• Ability to Lead without Authority.
• Ability to guide difficult cross-functional decisions and achieve value-maximizing outcomes.
• Detail-oriented, with effective verbal and written communication skills.
• Able to work independently with minimum supervision.
• Able to organize and judge multiple priorities.
• Experience in the Medical Device industry is a plus.
• Familiarity with Scaled Agile Framework (SAFe) is a plus.

Education and Experience

The successful candidate will have a Bachelor's degree and 5+ years of relevant work experience. 5+ years of experience using Agile methodologies, related to Product Owner & Product Manager roles, is essential. Knowledge of IT systems development is strongly preferred, as is familiarity with Web and CRM platforms. Demonstrated flexibility and ability to function in a fast-paced, growth industry and work environment, as well as strong problem-solving skills for complex business challenges, are also required.

• Bachelor's degree and 5+ years of relevant work experience.
• 5+ years of experience using Agile methodologies, related to Product Owner & Product Manager roles.
• Knowledge of IT systems development strongly preferred.
• Familiarity with Web and CRM platforms strongly preferred.
• Demonstrates strong communication skills with audiences with various levels of technical background.
• Experience in digital customer experience/success is preferred.
• Demonstrated flexibility and ability to function in a fast-paced, growth industry and work environment.
• Strong problem-solving skills for complex business challenges.
• Passion to continuously improve processes and practices.
• Diabetes experience or knowledge a plus.

What We Offer

At blithequark, we offer a competitive salary range of $131,300.00 - $197,300.00, depending on location and experience. We also offer a range of benefits, including bonus, equity, and benefits, as well as opportunities for career growth and development. Our company culture values innovation, customer centricity, and collaboration, and we are committed to creating a work environment that is inclusive, diverse, and supportive of all employees.

Work Environment and Company Culture

At blithequark, we are committed to creating a work environment that is inclusive, diverse, and supportive of all employees. We value innovation, customer centricity, and collaboration, and we are passionate about making a positive impact on the lives of our customers. Our company culture is built on a foundation of shared values, including a commitment to excellence, integrity, and teamwork. We believe in empowering our employees to take ownership of their work and to make decisions that align with our company values and mission.

How to Apply

If you are a motivated and experienced Product Manager looking to join a dynamic and innovative company, please apply to this role. We are committed to creating a diverse and inclusive work environment and welcome applications from all qualified candidates. Please note that the compensation details listed in this job posting reflect the base salary only and do not include bonus, equity, or benefits.

Conclusion

In conclusion, we are seeking a highly motivated and experienced Product Manager to join our End-to-End (E2E) Product Management Customer Experience team. The successful candidate will have a customer-obsessed mindset, strong business acumen, and a passion for delivering impact by executing world-changing technologies. If you are looking for a challenging and rewarding role in a dynamic and innovative company, please apply to this position. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.