Experienced Customer Support Engineer – Capital Equipment Installation, Troubleshooting, and Repair Specialist for blithequark

Introduction to blithequark

Imagine being part of a global leader in diversified electronics for the semiconductor manufacturing ecosystem, where virtually every electronic device in the world is produced using our technologies. At blithequark, we invent systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays. Our innovative ideas and devices are advancing humanity, and we focus more than average on innovation, investing 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists, and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices.

Group/Division Overview

The blithequark Services team, headquartered in Milpitas, CA, is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The blithequark Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include proactive management of tools to identify and improve performance, expertise in optics, image processing, and motion control with worldwide service engineers, 24/7 technical support teams, and knowledge management systems, as well as an extensive parts network to ensure worldwide availability of parts.

Job Description

At blithequark, each employee contributes to the advancement of humanity and technology through our industry-leading tools and solutions. A Customer Support Engineer at blithequark is primarily responsible for customer service activities associated with installation, troubleshooting, diagnosing, and repairing of capital equipment at customer sites. This is an excellent opportunity for a recent engineering graduate to start their career or an experienced Engineer to progress their career in a technically challenging environment.

Key Responsibilities

• Responsible for customer service activities associated with installation, troubleshooting, diagnosing, and repairing of capital equipment at customer sites.
• Represents blithequark to the customer and assumes accountability for customer satisfaction with service.
• Repairing of system-level problems (which have multiple causes and for which no standard procedures exist).
• Prepares field service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems.
• Assures operational quality of system equipment.
• Coordinates actions with customers to minimize downtime.
• Prepares quotes for customers based on labor, travel expenses incurred, and parts needed.
• Travel to customer sites (approximately 70-80% of the time) to provide on-site support and services.

Essential Qualifications

• Bachelor's level Degree in Engineering, Electronics, Electrical Engineering, and 2 years of related work experience or 5 years of industry working experience.
• Experience with troubleshooting techniques in repairing complex and sophisticated tools.
• Ability to read and interpret electronic/electro-mechanical schematics and drawings.
• Understanding of customer application/utilization of assigned equipment set in production environment desirable.
• Excellent analytical problem-solving skills.
• Creative thinking approach to deal with customer challenges and needs.
• Fluent English (both written and spoken).
• A valid driving license is required for the country you will be working in.

Preferred Qualifications

• Advanced degree in Engineering or a related field.
• Previous experience in a customer-facing role, preferably in a technical support or service environment.
• Knowledge of industry-specific software and systems.
• Experience with project management and coordination.
• Strong communication and interpersonal skills.

Skill and Competency Requirements

To be successful in this role, you will need to possess a combination of technical, business, and interpersonal skills. These include:

• Strong technical skills, including experience with electronics, electrical engineering, and troubleshooting.
• Excellent problem-solving and analytical skills, with the ability to think creatively and outside the box.
• Strong communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and other stakeholders.
• Ability to work independently and as part of a team, with a strong focus on customer satisfaction and service delivery.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Support Engineer, you will have access to a range of training and development opportunities, including:

• On-the-job training and mentorship from experienced engineers and technicians.
• Formal training programs, including courses and certifications in electronics, electrical engineering, and troubleshooting.
• Opportunities for career advancement and professional growth, including promotions and lateral moves within the company.
• Access to industry-leading technologies and systems, with the opportunity to work on cutting-edge projects and initiatives.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment. Our company culture is built around a set of core values, including:

• A commitment to innovation and excellence.
• A focus on customer satisfaction and service delivery.
• A culture of collaboration and teamwork.
• A commitment to diversity, equity, and inclusion.
• A focus on employee growth and development.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive and comprehensive total rewards package, including:

• A competitive salary and bonus structure.
• A range of benefits, including health, dental, and vision insurance, as well as retirement savings and stock options.
• A flexible and supportive work environment, with opportunities for remote work and flexible scheduling.
• A range of perks and discounts, including access to industry-leading technologies and systems, as well as discounts on company products and services.

Conclusion

If you are a motivated and experienced engineer looking for a new challenge, we encourage you to apply for the Customer Support Engineer role at blithequark. With our commitment to innovation, customer satisfaction, and employee growth and development, we offer a unique and rewarding work environment that is sure to challenge and inspire you. Apply today to join our team and contribute to the advancement of humanity and technology through our industry-leading tools and solutions!