Experienced Customer Service Representative – Delivering Exceptional Shopping Experiences in a Dynamic Retail Environment at blithequark

Introduction to blithequark

Imagine being part of a team that empowers customers and employees alike to stay true to their dreams, whether that's finding the perfect wedding dress or building a fulfilling career. At blithequark, we dominate our product category, with one out of three items being sold by us, and we take pride in our exceptional customer service scores. We're a company that makes dreams happen, and we're looking for talented individuals like you to join our team as a Customer Service Representative.

Job Overview

As a Customer Service Representative at blithequark, you will be responsible for delivering a consistent Five-Star Customer Service Experience to all customers. You will interact with customers in a friendly, positive, authentic, empathetic, and professional manner, ensuring that every customer has an exceptional shopping experience. You will report to the Store Manager, in partnership with the Operations Supervisor/Manager, and support various aspects of store operations, including the welcome desk, cash wrap, systems/processes, inventory management, and daily routines.

Key Responsibilities

• Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats, and in person, communicating clearly and concisely by adapting your style to suit the customers.
• Use all systems to manage customer flow and deliver a Five-Star Customer Service experience.
• Maintain all service vows, including Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist tasks and meeting customers' emotional and practical needs.
• Provide an exceptional service experience to multiple customers at one time and contribute to the store's achievement of Five-Star Customer Service.
• Proactively address customer concerns with confidence, knowing when to escalate and partner with the leadership team.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alteration services and personalization options.
• Maintain store standards to support a flawless shopping experience.
• Maintain a high standard of dress to meet the Dress Code policy.
• Respond promptly to all customer questions, providing product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in inventory management procedures by processing orders, receiving, and ensuring first-quality standards for all merchandise.
• Support all cash wrap behaviors and process transactions with accuracy to make every customer feel celebrated.
• Assist with all sales promotions and visual updates.
• Perform other duties as assigned.

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or an equivalent degree, or 1-2 years of prior retail experience in an apparel, service, or specialty store environment.
• Excellent communication and problem-solving skills, with the ability to adapt your style to suit different customers.
• A friendly, positive, authentic, empathetic, and professional approach to customer service.
• The ability to work in a fast-paced environment, managing multiple customers and tasks simultaneously.
• Basic computer skills and familiarity with electronic devices and phones.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Prior experience in a customer-facing role, preferably in a retail environment.
• Knowledge of inventory management procedures and cash handling processes.
• Experience with visual merchandising and sales promotions.
• Ability to speak multiple languages.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Communication skills: Excellent verbal and written communication skills, with the ability to adapt your style to suit different customers.
• Problem-solving skills: Ability to resolve customer complaints and concerns in a professional and efficient manner.
• Time management skills: Ability to manage multiple tasks and customers simultaneously, prioritizing tasks to meet deadlines.
• Teamwork skills: Ability to work collaboratively with colleagues to achieve store goals and objectives.
• Adaptability skills: Ability to adapt to changing situations, including changes in customer demand, inventory levels, and store operations.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to training and development programs, including:

• On-the-job training and coaching to help you develop your skills and knowledge.
• Opportunities to attend workshops and seminars to enhance your customer service skills.
• Cross-training opportunities to develop your skills in other areas of the store.
• Performance evaluations and feedback to help you set goals and achieve success.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. Our company culture is built on the values of diversity, equity, and inclusion, and we strive to create a workplace where all employees feel valued and respected. As a Customer Service Representative, you will be part of a dynamic team that is passionate about delivering exceptional customer service and making dreams happen.

Compensation, Perks, and Benefits

We offer a competitive hourly pay rate, as well as a range of perks and benefits, including:

• A generous team member discount after your first pay period.
• A $400 bonus for every referral hired, with no limit.
• Competitive hourly pay rates and team bonus.
• Get Paid Early with our Dayforce Wallet program.
• Vision care, supplemental insurances, and 401K program.
• Discounts for identity theft protection, home and auto insurance, and mobile services.
• Legal benefits, including MetLife Hyatt Legal Plans.
• Pet insurance.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a dynamic team that is dedicated to making dreams happen. Don't miss out on this chance to join our team and start your career with a company that truly values its employees and customers. Apply now and take the first step towards a rewarding and fulfilling career with blithequark!