Experienced Remote Email Chat Representative and Call Centre Support Specialist – Delivering Exceptional Customer Service and Driving Client Satisfaction

Introduction to blithequark

At blithequark, we are dedicated to breaking cycles of violence, crime, and incarceration by providing client-centered interventions and support services. Our mission is to empower and strengthen individuals, families, and communities, raising the next generation to become responsible citizens, emotionally strong, healthy, and able to pursue life in fulfilling ways. We strive to encourage personal responsibility and change, helping to rebuild, restore, and transform individuals and families. As a leader in our field, we are committed to delivering exceptional service standards and maintaining high customer satisfaction.

Job Overview

We are seeking a highly skilled and enthusiastic Remote Email Chat Representative and Call Centre Support to join our team at blithequark. As a liaison between our clients and our organization, you will provide services information, answer questions, and resolve any emerging problems that our clients' accounts might face with accuracy and efficiency. If you are genuinely excited to help clients, patient, empathetic, and passionately communicative, we encourage you to apply for this rewarding role.

Key Responsibilities

• Identify and assess clients' needs to achieve satisfaction, ensuring that their concerns are addressed in a timely and professional manner.
• Build sustainable relationships and trust with customer accounts through open and interactive communication, fostering a positive and supportive environment.
• Provide accurate, valid, and complete information by using the right methods and tools, staying up-to-date with our services and policies.
• Meet personal and customer service team sales targets and call handling quotas, contributing to the overall success of our organization.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution, ensuring that our clients receive the best possible support.
• Keep records of customer interactions, process customer accounts, and file documents, maintaining accurate and detailed records of all client communications.
• Follow communication procedures, guidelines, and policies, adhering to our high standards of customer service and support.
• Take the extra mile to engage clients, going above and beyond to ensure that their needs are met and exceeded.

Essential Qualifications

To be successful in this role, you will need:

• Proven customer support experience or experience as a Client Service Representative, with a track record of delivering exceptional customer service and support.
• A strong phone contact handling skills and active listening, with the ability to communicate effectively and empathetically with our clients.
• Familiarity with CRM systems and practices, with the ability to learn and adapt to our systems and processes.
• Customer orientation and ability to adapt and respond to different types of characters, with a patient and understanding approach to client interactions.
• Excellent communication and presentation skills, with the ability to provide clear and concise information to our clients.
• Ability to multi-task, prioritize, and manage time effectively, with a strong focus on productivity and efficiency.
• High school diploma, with a strong foundation in customer service and support principles.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Track record of over-achieving quota, with a strong focus on sales and customer service targets.
• Experience working in a remote or call centre environment, with the ability to work independently and as part of a team.
• Strong technical skills, with the ability to learn and adapt to new systems and technologies.
• Knowledge of customer service principles and practices, with a strong focus on delivering exceptional customer experiences.

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills, with the ability to build rapport with our clients and colleagues.
• Ability to work in a fast-paced environment, with a strong focus on productivity and efficiency.
• Strong problem-solving and analytical skills, with the ability to resolve complex customer issues and concerns.
• Ability to adapt to changing circumstances and priorities, with a flexible and responsive approach to client interactions.
• Strong technical skills, with the ability to learn and adapt to new systems and technologies.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, providing opportunities for career advancement and professional development. As a Remote Email Chat Representative and Call Centre Support, you will have access to:

• Comprehensive training and onboarding program, with a strong focus on customer service and support principles.
• Ongoing coaching and mentoring, with regular feedback and performance evaluations.
• Opportunities for career advancement, with a strong focus on internal promotions and career development.
• Access to professional development programs, with a strong focus on customer service, sales, and leadership skills.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment, with a strong focus on teamwork and collaboration. As a Remote Email Chat Representative and Call Centre Support, you will be part of a dynamic and dedicated team, with a shared commitment to delivering exceptional customer service and support. Our company culture is built on the following values:

• Respect and empathy, with a strong focus on building rapport with our clients and colleagues.
• Integrity and transparency, with a strong focus on honesty and accountability.
• Teamwork and collaboration, with a strong focus on working together to achieve our goals.
• Continuous learning and improvement, with a strong focus on professional development and growth.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a strong focus on rewards and recognition. As a Remote Email Chat Representative and Call Centre Support, you will be eligible for:

• Competitive salary and benefits package, with a strong focus on rewards and recognition.
• Opportunities for bonuses and incentives, with a strong focus on sales and customer service targets.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holidays, with a strong focus on work-life balance.

Conclusion

If you are a motivated and enthusiastic customer service professional, with a passion for delivering exceptional customer experiences, we encourage you to apply for this rewarding role at blithequark. As a Remote Email Chat Representative and Call Centre Support, you will be part of a dynamic and dedicated team, with a shared commitment to breaking cycles of violence, crime, and incarceration. With a strong focus on career growth and development, we offer a comprehensive training and onboarding program, ongoing coaching and mentoring, and opportunities for career advancement. Apply now to join our team and make a difference in the lives of our clients and communities.