Experienced Remote Customer Service Live Chat Assistant – Ecommerce Support Specialist for Blithequark

Introduction to Blithequark

Blithequark is a pioneering online chat support provider dedicated to delivering exceptional customer service experiences for ecommerce stores. Our mission is built on the pillars of teamwork, continuous learning, and an unwavering commitment to customer satisfaction. As a rapidly growing company, we foster a work environment that is both challenging and supportive, allowing our employees to develop their skills and reach their full potential. Our culture is friendly, inclusive, and collaborative, making blithequark an exciting place to build a career.

Job Overview

We are seeking an enthusiastic and skilled Entry Level Remote Customer Service Live Chat Assistant to join our dynamic team. As a Live Chat Assistant, you will play a crucial role in providing top-notch customer service to our clients' customers through live chat support. This is an exceptional opportunity for someone who is passionate about helping others, has excellent written communication skills, and thrives in a fast-paced environment. You will work closely with our experienced team of customer service professionals who will guide and support you as you grow in your role.

Key Responsibilities

• Respond to Customer Inquiries: Utilize your excellent written communication skills to handle customer inquiries in real-time through live chat, ensuring timely and accurate responses.
• Provide Exceptional Customer Service: Be patient, friendly, and empathetic towards customers, providing solutions that meet their needs and exceed their expectations.
• Resolve Issues and Answer Questions: Investigate and resolve issues related to our clients' ecommerce stores, providing effective solutions and ensuring customer satisfaction.
• Collaborate with the Team: Work closely with our team of experienced customer service professionals to develop your skills, share knowledge, and contribute to the delivery of exceptional customer service.

Essential Qualifications

• High School Diploma or Equivalent: A foundational requirement for this role, demonstrating your commitment to education and personal development.
• Excellent Written Communication Skills: The ability to convey information clearly, accurately, and in a friendly manner is crucial for success in this position.
• Ability to Multitask and Prioritize: Effectively manage multiple customer inquiries simultaneously, prioritizing tasks to ensure all customers receive timely and effective support.
• Comfort in a Fast-Paced Environment: Thrive in a dynamic environment that requires quick thinking, adaptability, and a positive attitude.
• Basic Computer Skills: Proficiency with Microsoft Office and familiarity with ecommerce platforms (such as Shopify, WooCommerce) are essential for this role.

Preferred Qualifications

• Previous Customer Service Experience: Although not required, experience in customer service can provide a strong foundation for success in this role.
• Familiarity with Live Chat Software: Knowledge of live chat platforms and their applications can be beneficial, though training will be provided.
• Continuous Learning Attitude: A willingness to learn and adapt to new technologies, processes, and customer service techniques is highly valued.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. We offer extensive training programs, both initially and ongoing, to ensure you have the skills and knowledge needed to excel in your role. As you gain experience, you will have opportunities to take on more challenging responsibilities, contribute to team leadership, and explore career advancement paths within the company.

Work Environment and Company Culture

Our company culture is built on the principles of friendliness, inclusivity, and collaboration. We believe in creating a work environment that is supportive, challenging, and rewarding. As a remote worker, you will be part of a distributed team that values flexibility, work-life balance, and open communication. We use cutting-edge technology to stay connected, ensuring that all team members feel included and supported, regardless of their location.

Compensation, Perks, and Benefits

We offer a competitive salary range of $23-$27 per hour, reflecting our commitment to fair compensation for our team members. Additionally, we provide a comprehensive benefits package that includes health, dental, and vision insurance, 401(k) matching, and paid time off. These benefits are designed to support your well-being, financial security, and personal growth.

Conclusion

If you are a motivated individual with a passion for customer service, excellent communication skills, and a desire to work in a fast-paced, dynamic environment, we encourage you to apply for the Entry Level Remote Customer Service Live Chat Assistant position at blithequark. This role offers not only a rewarding career opportunity but also a chance to be part of a team that values innovation, teamwork, and customer satisfaction. Apply today and take the first step towards an exciting and fulfilling career with blithequark.