Experienced Loyalty Customer Care Representative - Work From Home - $17/Hour + Bonuses and Comprehensive Benefits Package

Join the blithequark Team: Deliver Exceptional Customer Experiences in Loyalty Marketing

blithequark is a global leader in loyalty marketing, partnering with renowned brands to deliver market-leading, end-to-end loyalty solutions that enable exceptional customer experiences. With a strategy-led, technology-enabled approach, we consistently rank as an industry leader by Forrester. Our loyalty programs reach over 330 million consumers, fostering deep brand partnerships and a niche in the loyalty space where outcomes matter most.

About Our Mission and Values

At blithequark, we're driven by a mission to grow enterprise value through loyalty for our clients. Every role within our organization has a purpose and directly contributes to achieving this mission. We're a values-driven company, built on a foundation of leadership, ownership, and transparency. Our hybrid work environment, personal holidays, casual dress code, and focus on diversity and inclusion create a culture that makes our teammates proud. This pride shines through in the work we do for our clients.

About the Team and What We'll Build Together

As a member of our blithequark Contact Center team, you'll have the opportunity to generate meaningful emotional connections with our customers daily. We value your skills as a Tier 1 Agent to promote loyalty brand building on behalf of our clients, while creating customer insights that drive team performance. Join our winning blithequark Contact Center team, where you'll leverage your superior communication skills in the loyalty marketplace.

Key Responsibilities

• Learn specific client loyalty program guidelines to provide exceptional customer experiences.
• Respond to incoming inquiries across various media channels (phone, email, chat) with a positive, professional, customer-centric, and team-oriented attitude.
• Act with integrity at all times, communicating clearly, concisely, and helpfully, both verbally and in writing.
• Take ownership of customer inquiries, working toward resolutions while de-escalating issues through effective communication and problem-solving skills.
• Efficiently use internal systems and resources, working independently with minimal reliance on your team or supervisor.
• Adhere to schedules and company policies and procedures, escalating any issues or concerns that cannot be resolved through normal efforts.

What You Need to Be Successful

Essential Qualifications:

• High school diploma or equivalent required.
• Ability to attend a 7-week Training Program (remotely) with 100% attendance.
• Basic computer knowledge with demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• 1+ year of customer service experience (or equivalent experience).
• Strong customer service orientation with external/internal customers.
• Collaborative nature to work within assigned teams.
• Good problem-solving ability to effectively guide customers through solutions.
• High level of accuracy and attention to detail.
• "Whatever it takes" attitude to care for customers.
• Ability to be flexible regarding changes in work processes and environment.
• Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness).
• Strong verbal, written, and listening communication skills.
• Flexibility with scheduling, including weekends.

Preferred Qualifications:

• 2+ years of customer service experience.
• Savvy computer knowledge with demonstrated proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong home wifi connection and quiet home office environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we prioritize the growth and development of our teammates. Our comprehensive people strategy helps every team member understand how to advance and progress in their career journey. Beyond title progression, we offer competitive pay, 401k matching, annual profit sharing, and bonuses. We also provide robust health insurance and benefits options, free fitness programs like PeerFit, and generous vacation time to support your health and well-being.

Work Environment and Company Culture

blithequark is a place where diversity, equity, and inclusion thrive. We don't just accept differences - we embrace, share, and celebrate them! Our employment is based solely on a person's merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis under the law.

Compensation and Benefits

We offer a competitive compensation package, including:

• $17/hour base salary.
• Bonuses and incentives for outstanding performance.
• Comprehensive health insurance and benefits options.
• 401k matching and annual profit sharing.
• Generous vacation time and personal holidays.
• Free fitness programs like PeerFit.

Why Join blithequark?

If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team in loyalty marketing, we want to hear from you! At blithequark, you'll have the opportunity to grow your career, develop new skills, and make a meaningful impact on our clients and their customers. Apply now to join our team and become a part of our mission-driven, values-driven culture.

Don't miss this opportunity to join our team and start your journey with blithequark!