Experienced Virtual Assistant for Short-Term Rental Customer Support and Property Management - Contract to Hire with blithequark

Join the Team at blithequark: Deliver Exceptional Guest Experiences in Short-Term Rentals

blithequark is seeking a highly skilled and tech-savvy Virtual Assistant to join our dynamic team, focusing on customer support and property management for our short-term rental business. As a Virtual Assistant, you will play a crucial role in ensuring seamless guest experiences, managing properties, and providing top-notch customer service. If you have a passion for hospitality, excellent communication skills, and the ability to work independently, we encourage you to apply for this exciting opportunity.

About blithequark and the Short-Term Rental Industry

blithequark is a leading player in the short-term rental market, offering unique and memorable experiences to travelers worldwide. Our company is built on a foundation of exceptional customer service, attention to detail, and a commitment to excellence. We operate in a fast-paced environment, leveraging technology to streamline our operations and deliver outstanding results. As a Virtual Assistant at blithequark, you will be an integral part of our team, working closely with our staff to ensure that every guest has an unforgettable stay.

Key Responsibilities

As a Virtual Assistant at blithequark, your primary responsibilities will include:

• Guest and Reservation Management: Manage guest inquiries, process reservations, and provide accurate information about our properties and neighborhoods.
• Virtual Property Management: Oversee property listings, update calendars, and ensure that all properties are accurately represented on our platforms.
• Cleaner Management, Scheduling, and Coordination: Arrange for housekeeping services, schedule cleanings, and coordinate with cleaning staff to ensure properties are spotless for guest arrivals.
• Guest Communications: Respond to guest inquiries, resolve issues promptly, and provide exceptional customer service via phone, email, and messaging platforms.
• Problem-Solving and Conflict Resolution: Address guest complaints and concerns in a timely and professional manner, resolving issues efficiently and effectively.

Requirements and Qualifications

To succeed as a Virtual Assistant at blithequark, you will need:

Essential Qualifications:

• 2+ Years of Customer Service Experience: Proven experience in providing exceptional customer service, preferably in a vacation rental or hospitality setting.
• 2+ Years of Vacation Rental Customer Service or Hotel Experience: Experience working in the short-term rental industry or hotel sector, with a deep understanding of guest needs and expectations.
• Availability during Normal U.S. Business Hours: Ability to work during standard U.S. business hours, with flexibility to adapt to changing schedules and priorities.

Preferred Qualifications:

• Experience with Airbnb Customer Service: Familiarity with Airbnb's platform, policies, and procedures, with experience resolving guest issues and managing listings.
• Tech Savvy: Proficiency in using multiple technology platforms, with the ability to learn new systems and tools quickly.

Skills and Competencies

To excel in this role, you will need to possess:

• Strong Verbal, Written, and Reading Skills: Excellent communication skills, with the ability to articulate complex information clearly and concisely.
• Attention to Detail: Meticulous attention to detail, with a focus on accuracy and precision in all aspects of your work.
• Outstanding Customer Service: A passion for delivering exceptional customer experiences, with a commitment to resolving guest issues promptly and efficiently.
• Excellent Typing Skills: Fast and accurate typing skills, with the ability to manage multiple tasks and priorities simultaneously.
• Creative Problem-Solving: Ability to think creatively and develop innovative solutions to complex problems.
• Independent Thinker: Self-motivated and able to work independently, with minimal supervision and guidance.
• Strong Decision-Making Skills: Ability to make informed decisions, with a focus on resolving guest issues and driving business results.
• Conflict Resolution Experience: Experience in resolving conflicts and addressing guest complaints in a professional and courteous manner.

Success Metrics

As a Virtual Assistant at blithequark, your performance will be evaluated based on the following key metrics:

• Quick Response Rate: Respond to all guest inquiries within a timely manner, with a focus on resolving issues promptly.
• Issue Resolution: Resolve all guest issues within 3 hours or ASAP, with a focus on delivering exceptional customer experiences.
• Review Rating: Contribute to a review rating of 4.8 or higher, with a focus on delivering outstanding guest experiences and driving business results.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Virtual Assistant, you will have access to:

• Training and Development: Ongoing training and development opportunities, with a focus on enhancing your skills and knowledge in the short-term rental industry.
• Career Advancement: Opportunities for career advancement and growth, with a focus on promoting from within and recognizing exceptional performance.
• Flexible Work Arrangements: Flexible work arrangements, including remote work options and flexible scheduling.

Work Environment and Company Culture

At blithequark, we pride ourselves on a dynamic and supportive work environment, with a focus on:

• Collaboration and Teamwork: A collaborative and team-oriented culture, with a focus on working together to drive business results.
• Innovation and Creativity: A culture that encourages innovation and creativity, with a focus on developing new solutions and improving existing processes.
• Recognition and Rewards: A culture that recognizes and rewards exceptional performance, with a focus on promoting from within and celebrating team achievements.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Contract-to-Hire Opportunity: A contract-to-hire opportunity, with the potential for conversion to a permanent role.
• Competitive Compensation: Competitive compensation, with a focus on recognizing and rewarding exceptional performance.
• Perks and Benefits: A range of perks and benefits, including flexible work arrangements, training and development opportunities, and recognition and rewards.

Conclusion

If you are a motivated and customer-focused individual with a passion for the short-term rental industry, we encourage you to apply for this exciting opportunity at blithequark. As a Virtual Assistant, you will play a critical role in delivering exceptional guest experiences, managing properties, and driving business results. We look forward to hearing from you and discussing this opportunity in further detail.

To apply, please reply to this posting and incorporate the word "blithequark" into your response.