Experienced Full-Time Customer Service Associate - English Language Support for U.S. Customers - Virtual Work from Home in Colombia - 40 Hours per Week

Join the blithequark Team: Delivering Exceptional Customer Experiences from the Comfort of Your Home

blithequark is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Associate. As a key member of our customer-centric organization, you will have the opportunity to work from home in Colombia, providing top-notch support to U.S.-based customers through phone, chat, and email. If you possess excellent communication skills in English and Spanish, a passion for delivering exceptional customer experiences, and the ability to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About blithequark and Our Mission

At blithequark, our mission is to be the most customer-centric company in the industry, and our award-winning Customer Service team plays a vital role in achieving this goal. We pride ourselves on providing expert training to our customer service representatives, empowering them to problem-solve and deliver personalized support to our customers. By joining our team, you will have the opportunity to bring your unique personality to every customer conversation and make a lasting impact on our customers' experiences.

Key Responsibilities:

• Provide exceptional customer support to U.S.-based customers through phone, chat, and email, responding to their requests and resolving issues in a timely and professional manner.
• Utilize a variety of tools to navigate, research, and review solutions, and communicate effectively with internal and external customers and business partners.
• Gather intelligence to prevent potential issues that may impact customer experience and delivery performance.
• Work variable hours to match customer demand, including day and late shifts, with a minimum of 40 hours per week.
• Collaborate with colleagues to achieve shared goals and objectives, and contribute to a positive and inclusive team culture.

Requirements and Qualifications:

Essential Qualifications:

• Minimum age: 18 years old.
• Have the right to work in Colombia.
• Strong communication skills in English and Spanish (both written and oral fluency), with an English level of 85% or above.
• Proficient computer skills, with the ability to effectively use a computer and software applications.
• Availability to work varying shifts from Monday to Sunday within the operating hours of 06 am to 11 pm.
• A quiet, distraction-free workspace within a dedicated office space with a desk and chair.
• A minimum of High-Speed Internet (10 MGB download / 3MBG upload or better broadband connection speed using a hard-wire Ethernet internet connection (no WIFI)).

Preferred Qualifications:

• Previous experience in customer service or a related field.
• Familiarity with customer relationship management (CRM) software and other customer service tools.
• Excellent problem-solving and analytical skills, with the ability to think critically and resolve complex issues.

What You Bring to the Role:

• Hard-working, articulate, and detail-oriented, with a strong work ethic and commitment to delivering exceptional results.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to learn quickly and adapt to changing situations, with a positive and flexible attitude.
• Comfortable multi-tasking in a high-energy environment, with the ability to prioritize tasks and manage multiple responsibilities.

What We Offer:

Compensation and Benefits:

• Competitive monthly pay rate of $2,535,750 COP.
• Private medical insurance.
• Private dental insurance.
• Life and accidental death & disability insurance.
• Employee Assistance Program (EAP).
• Amazon employee discount.
• Career development programs.
• Lifestyle benefits and retail discounts through our blithequark Extras program.

Career Growth and Learning Opportunities:

• Expert training and ongoing opportunities to learn and develop your skills.
• Career development programs and opportunities for advancement.
• Collaborative and inclusive work environment, with a strong focus on teamwork and employee engagement.

Work Environment and Culture:

At blithequark, we pride ourselves on creating a positive and inclusive work environment that supports the growth and well-being of our employees. As a remote worker, you will have the flexibility to work from home and manage your own schedule, while still being part of a dynamic and supportive team. We offer a range of benefits and perks to support our employees' physical and mental health, including private medical insurance, employee assistance programs, and lifestyle benefits.

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer to get the best experience.

blithequark is an equal opportunities employer, and we value diversity and inclusion in our workforce. We make recruiting decisions based on your experience and skills, and we are committed to protecting your privacy and the security of your data.

Don't miss this opportunity to join our team and deliver exceptional customer experiences from the comfort of your own home. Apply now and take the first step towards a rewarding and challenging career with blithequark!