Experienced Provider Customer Service Call and Chat Representative - Remote in IN - Delivering Exceptional Healthcare Support with blithequark

Join the blithequark Team: Transforming Healthcare with Compassion and Innovation

blithequark is revolutionizing the healthcare experience, fostering healthier communities, and eliminating barriers to quality care. As a leader in the industry, we're dedicated to creating a more responsive, affordable, and equitable healthcare system. Our mission is to help people live healthier lives and make the health system work better for everyone. We're committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

We're seeking a highly skilled and compassionate Provider Customer Service Call and Chat Representative to join our team remotely in Indiana. As a critical member of our customer service team, you'll serve as an advocate for healthcare providers, providing timely and effective support to help them navigate complex healthcare issues. If you're passionate about delivering exceptional customer service, have a strong understanding of healthcare terminology, and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities:

• Serve as a trusted advocate for healthcare providers, demonstrating accountability and ownership to resolve issues efficiently and effectively.
• Provide exceptional customer service to healthcare providers through multiple channels, including phone calls and concurrent chat.
• Quickly triage contacts from healthcare professionals, identifying their needs and providing timely solutions to complex issues.
• Research and resolve complex prior authorization and claim issues, collaborating with internal partners to ensure seamless communication and resolution.
• Strong multitasking skills to navigate multiple systems, extract necessary information, and resolve issues across various lines of business and provider types.
• Influence providers to utilize self-service digital tools, assisting with navigation questions and promoting the benefits of these tools.

Essential Qualifications:

• High School Diploma/GED or equivalent work experience.
• At least 1 year of customer service experience analyzing and solving customer concerns.
• Proficiency in computer and Windows PC applications, with the ability to learn new and complex systems.
• Typing speed of 35-40 WPM with 90% accuracy.
• Ability to work full-time (40 hours/week) Monday - Friday between 10:35am – 7:05pm CST, with flexibility to work occasional overtime, weekends, and holidays.
• Must be 18 years of age or older.

Preferred Qualifications:

• Experience in a related environment, such as an office, call center, or customer service.
• Prior healthcare experience and knowledge of healthcare terminology.

Soft Skills:

• Ability to multitask, including typing in multiple conversations.
• Strong problem-solving, organization, and interpersonal skills.
• Emotional intelligence and empathy.
• Excellent written communication skills.
• Active listening and comprehension.
• Time management skills.

Telecommuting Requirements:

• Reside within the state of Indiana.
• Ability to maintain confidentiality and security of company documents.
• Dedicated workspace with high-speed internet connection.

What We Offer:

At blithequark, we're committed to creating a work environment that is supportive, inclusive, and rewarding. As a valued member of our team, you'll enjoy:

• Competitive compensation and benefits package.
• 10 weeks of paid training to ensure your success in the role.
• Opportunities for career growth and professional development.
• A diverse and inclusive work environment that values and respects all employees.
• A flexible work-from-home arrangement with a dedicated team.

Our Culture:

At blithequark, we believe that everyone deserves the opportunity to live their healthiest life. We're committed to creating a work environment that is inclusive, supportive, and respectful of all employees. We value diversity, equity, and inclusion, and strive to make a positive impact on the communities we serve.

We're an Equal Employment Opportunity/Affirmative Action employer, and we welcome applications from qualified candidates of all backgrounds. If you're passionate about delivering exceptional customer service, have a strong understanding of healthcare terminology, and are looking for a challenging and rewarding role, we encourage you to apply.

How to Apply:

If you're excited about the opportunity to join our team as a Provider Customer Service Call and Chat Representative, please submit your application. We can't wait to hear from you and explore how you can contribute to our mission of helping people live healthier lives.