Experienced Full Stack Senior Client Support Supervisor – Healthcare Pharmacy Operations at Blithequark (Remote)

Join the Team at Blithequark: Leading the Future of Healthcare Customer Support

Blithequark is a pioneering online retailer of pet products and a leader in healthcare customer support, dedicated to delivering exceptional experiences for our clients and their pets. We're seeking a highly motivated, goal-oriented, and engaging Senior Client Support Supervisor to join our Pharmacy Healthcare Client Care Operations team. As a natural team leader, you will be responsible for building engaging teams, improving operational efficiency, and driving business growth. If you're a dynamic, objective-driven leader with a passion for customer-first service, we want to hear from you!

Job Summary

As a Senior Client Support Supervisor at Blithequark, you will play a critical role in advancing the agent experience through various leaders, leading team meetings and clusters to deliver key business updates, and driving colleague engagement and performance. You will also participate in and own the talent review process for all leaders in your group, develop bench strength for Pharmacy Healthcare through effective coaching, feedback, and development plans for your directors, and implement new leadership onboarding initiatives to enhance the career path experience.

Key Responsibilities

• Advance a drawing-in specialist experience through different pioneers.
• Lead group gatherings and clusters to convey basic business updates and drive colleague grasping, commitment, and convenient execution of drives.
• Take an interest and own the ability audit process for all pioneers in your group.
• Foster seat strength for Drug store Medical services through successful instructing, criticism, and advancement plans for your chiefs.
• Keep up with and execute new authority onboarding drives to improve the profession way experience.
• Adding to Vital Anticipating the business and driving Change The board for drives (Open Strategies refinement, Client Experience Improvement Drives, Tweet input execution, and so on.).
• Work with an eagerness to learn, share, and get input.
• Work with grasping, undivided attention, persistence, sympathy, and consideration to clients and individual colleagues.
• Work with a feeling of interest to distinguish and arrangement process enhancements that would further develop the client experience, representative experience, or functional efficiencies.
• Drive Labor force Arranging exercises for the business through organization with WFM group (Continuous Line The board, Additional time and VTO the executives, Keeping up with Staffing records and Group Tasks).
• Guarantee Legitimate Consistence rules are complied with for Drug store Tasks related to the PIC.
• Work with week after week call listening meetings to follow the medical services client excursion and drive improvement in the client experience.
• Guarantee consistence with all organization arrangements.
• Lay out associations with key partners in Marketing, Item, Business Knowledge, Quality, Labor force, and Learning and Advancement to procure trust and construct organizations.
• Perform different obligations as doled out and required.

Requirements and Qualifications

Essential Qualifications:

• 5+ years of multi-channel contact center management experience or Healthcare/Pharmacy Services experience or equivalent comparable experience.
• Demonstrated coaching skills that can influence both frontline agents and leadership.
• Living within 100 miles from Pittson, PA is required.
• BS/BA degree or equivalent experience (e.g., 5+ years industry experience in lieu of degree).
• Strong PC and web capability in a technology-driven environment.
• Proficiency in MS Office suite (Excel is a must).
• Excellent oral and written communication skills, and agreeableness and ease in presenting information to a group.
• Candidate must be flexible with scheduling as the position could include nights, weekends, and some holidays.
• Position may require travel.

Preferred Qualifications:

• Experience in a leadership role, preferably in a customer support or healthcare setting.
• Knowledge of pharmacy operations and healthcare regulations.
• Experience with workforce management tools and processes.
• Certification in customer service or a related field.

What We Offer at Blithequark

At Blithequark, we're committed to providing an exceptional work environment that supports the growth and well-being of our employees. Here are some of the benefits and perks we offer:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Flexible work arrangements, including remote work options.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Access to cutting-edge technology and tools.
• Diverse and inclusive workplace culture.

Why Join Blithequark?

At Blithequark, we're passionate about delivering exceptional customer experiences and making a positive impact on the lives of our clients and their pets. As a member of our team, you'll have the opportunity to:

• Make a difference in the lives of our clients and their pets.
• Work with a talented and dedicated team.
• Develop your skills and advance your career.
• Enjoy a flexible and supportive work environment.
• Be part of a company that's committed to innovation and excellence.

How to Apply

If you're a motivated and customer-focused leader looking for a new challenge, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!